As an Element Lead, within the Network and Telecommunications Services (NaTS) Service Line Integrated Operations office, you will be responsible for enhancing modernization of facilities, systems, and procedures, and managing schedules, resources, and security of the systems that deliver IT services. You will lead a team of highly skilled specialists in disbursed geographical areas in a 24x7 environment to plan, integrate, operate, and secure enterprise and mission network systems.

Duties

Provide oversight, guidance, and direction of work on local and wide area network, network operations, remote access, classified and operational networks, cable plant, backup power systems, and security infrastructure. Grow the NASA Integrated Operations Center (NIOC) team through recognition, resolution of personnel matters, and training and development. Edit, complete, and integrate the work generated by subject matter experts within NASA's NIOC, such as local and wide area network, network operations, remote access, classified/operational networks, power systems, or security infrastructure. Serve as coach and facilitator in coordinating team initiatives, policy implementation, and consensus building related to Integrated Operations systems. Oversee Integrated Operations performance management and policy/process compliance (management controls for Objectives and Key Results, Key Performance Indicators, Key Risk Indicators). Ensure the effectiveness, management, and execution of technical requirements for the enterprise architecture of the Integrated Operations Services. Coach team in selection and application of appropriate problem solving methods and techniques; lead team in identifying, distributing, and balancing workload among employees; arranging team training; monitor/report on status and progress of work. Perform planning, monitoring, management, execution, and reporting related to contractual statement of work and fiscal responsibilities of assigned work packages in support of Integrated Operations. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background security investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Generating and/or applying theories, principles, practical concepts, systems, and processes related to some or all of the following areas: Network Services, Application Software, Operating Systems, Systems Analysis, Policy and Planning, Security, Cybersecurity, Data Management, Internet, Systems Administration, Customer Support, or Enterprise Architecture; Coordinating across enterprise IT organization(s) to collaborate, research, learn and/or implement operational capabilities while applying a wide range of qualitative and/or quantitative methods to assess service delivery effectiveness; Developing and delivering IT related briefings, project papers, status/staff reports, and correspondence to managers. AND You MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Marshall Space Flight Center Marshall Space Flight Ctr Huntsville, AL 35811 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]