You will serve as the Solutions Architect in the Workplace Collaborations Services Branch.

Duties

Advises Workplace and Collaboration Services (WCS) management on major Information Technology (IT) product and/or services issues and assists in overcoming difficult and complex technical problems using innovative and original approaches. Assists service restoration teams in assessing technical impacts of system or service failures and participates in root cause analysis and corrective actions. Works with the WCS governance structure and IT support contractors to ensure that adoption of new technologies and/or configurations align with the overall direction of the Agency. Ensures change structure surrounding new technologies is embraced by OCIO, Missions, Centers and end users. Advises on Workplace, Mobility, and Print (WMaP) technology roadmaps to assist in improved forward schedule planning for WCS services, to include planning for the introduction of tools and services to support new requirements in the end user space. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• You must meet qualifications requirements by the closing date of this announcement.
• Financial Disclosure, Drug Testing, Bargaining Unit and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/NASA Center requirements.
• Selected applicant(s) must be assigned to a duty location listed on the announcement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Providing management and engineering teams with technical advice regarding business analysis, project management, IT architecture, infrastructure, cloud development, and/or software architecture design; Coordinating across stakeholders/teams to ensure new technologies meet user needs and align with Agency strategy and; Developing project plans and applying project management expertise, such as, schedules, analysis, risk management, risk identification, and change management plans for IT projects. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address NASA Headquarters 300 E St SW Washington, DC 20546 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]