You will serve as a PUBLIC SAFETY DISPATCHER (OFFICE AUTMATION) in the Installation Support Directorate of Marine Corps Air Ground Combat Center Twentynine Palms. The duty station is Twentynine Palms, CA.

Duties

You will receive and evaluate calls of service including 911 Emergency calls. You will use empathy and professionalism though the course of the calls. You will perform crisis intervention with angry, irrational, or distraught callers during high risk and high stress situations. You will provide appropriate pre-arrival instructions and relay any additional instructions to the responding units. You will obtain any relevant information to the call to include patient status, location of fire, etc. You will provide location and type of incident to determine appropriate public safety response. You will dispatch fire apparatus, medical apparatus, police units and civilian apparatus. You will monitor status and availability of police, fire, and medical field units to assure an appropriate response is made without the compromise of quality of services to the public. You will use automated systems, radios, and telephones.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• Active duty military members MAY apply under this announcement. If selected, appointment eligibility requirements must be met prior to the effective date of appointment.
• You will be required to obtain and maintain an interim and/or secret level security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You must obtain all required certifications and credentials with the timeframe prescribed by management
• You will be required to obtain and maintain a current First Aid, CPR, EMD Protocol certifications with in the first year of employment.
• This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.
• You will be subject to Emergency Call Back.
• You must wear a headset for extended periods.
• You will be subject to frequent interruptions and noise.
• You will be subject to high stress situations.

Qualifications

For the GS-6 Level your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following duties: 1) Utilizing emergency communication equipment; 2) Prioritizing emergency and non-emergency calls for service to respond accordingly; 3) Dispatching emergency vehicles including police, fire, and medical services personnel; and 4) Acting as the initial incident command support until responding emergency units arrive on scene. For the GS-5 Level your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-04) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following duties: 1) Dispatching emergency vehicles; and 2) Assessing incoming emergency calls to determine appropriate course of action. You may also qualify for the GS-5 level using education to substitute for specialized experience. See the "Education" section of this announcement for details. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

For the GS-5 level, in lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience if you have successfully completed four years of education above high school level OR have combination of education and specialized experience.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

For the GS-6 level there is no educational substitute for specialized experience.

Contacts

• Address MARINE CORPS AIR GROUND COMBAT CTR MCAGCC Twentynine Palms, CA 92278 US
• Name: Department of Navy EIC
• Email: [email protected]