This position is located in the Enrollment/Means Test Unit under the supervision of the Enrollment Coordinator, Patient Processing Section, and the Health Administration Service. The incumbent is responsible for verifying and certifying the legal entitlements of applicants seeking medical treatment or benefits at the James A. Haley Veterans Hospital, and associated clinics.

Duties

Major duties include but not limited to: Interviewing and enrolling veterans applying for VA Healthcare Benefits Interprets, apply laws, directives and procedures to effectively enroll veterans Use various methods to verify eligibility entitlement for benefits Counsel veteran and family on eligibility benefits; explain eligibility benefit package Processing all awards received during enrollment process Process Ineligible/Rejected applications and makes notification to veterans and clinical staff Works with others to resolve differences for the benefit of the team or project Coordinates with the Regional Office, HEC, VBA agencies and other VA facilities on veteran eligibility status and issues Serve as the point of contact for Veterans seeking guidance and eligibility inquiries of benefits Work Schedule: Monday to Friday, 8:00am to 4:30pm Telework: Not Eligible Position Description/PD#: Program Support Assistant/PD02943A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/26/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Serve as the point of contact for Veterans seeking guidance and eligibility inquiries of benefits Interviews/Enroll veterans applying for VA Healthcare Benefits Interprets, apply laws, directives and procedures to effectively enroll veterans Counsel veteran and family on eligibility benefits; explain eligibility benefit package Process Ineligible/Rejected applications and makes notification to veterans and clinical staff NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the competencies located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application You will be rated on the following Competencies for this position: Customer ServiceKnowledge ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Workload is varied and may require extended periods of standing, reaching, bending, stretching, walking and carrying light loads of supplies and light items such as paper, books, or small equipment parts. Extensive use of the computer/keyboard is involved. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Michael Markham
• Phone: 254-778-4811 X50406
• Email: [email protected]