You will serve as a Management Analyst in the PW Business Line, Regional Call Center of NAV FACILITIES ENGINEERING COMMAND SE. This position at NAVFAC Southeast, advances your career in a challenging, yet flexible environment where YOU truly make a difference! Be part of an organization that values YOUR unique skillset, fosters YOUR professional development, and gives YOU the opportunity to grow into tomorrow's leader. You don't need to be active duty military to serve your country!

Duties

You will review work order status reports to analyze data (e.g., cost, man-hour expenditure, workload accomplished). You will maintain metric reports to ensure data reflects current information. You will provide monthly reports by activity and by trade regarding average ticket times. You will review and interpret directives and special instructions from higher authority and assist the supervisor in the development and dissemination of policies and procedures. You will work with the Maximo Program Manager to support/deliver Maximo training as required.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.
• This position may be required to remain on duty or be called in to duty in the event of a disaster, either manmade or natural.
• This position requires the ability to do shift work on a rotating basis, including weekends, holidays and the after hour between 1600 and 0730.
• In the unlikely event of a Base closure, the incumbent may be required to travel in support of a temporary RCC to be located in another regional Base.
• If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.

Qualifications

GS-11 Applicants: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Prioritizing service requests by evaluating the urgency of the repair problem for physical facilities; 2) Validating work orders in automated asset management systems such as MAXIMO; 3) Using automated systems to design specialized reports requested by Public Works Departments or other supported customers; and 4) Assisting in and/or designing, validating, troubleshooting and modifying regional call center standard operating procedures. GS-09 Applicants: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Receiving and processing service requests for maintenance and repair of physical facilities via telephone and/or email; 2) Obtaining relevant information through customer interaction regarding the maintenance problem and the resources necessary to effect a repair; 3) Using automated systems such as MAXIMO, to prepare or assist in the preparation of, complex metrics reports relating to call center volume and efficiency; and 4) Providing guidance to co-workers on proper data entry for entries such a job order number, work center, labor/craft code, failure class and problem code, etc. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

For the GS-11 Position:

Successful completion of a Ph.D. or equivalent doctoral degree
OR
Successful completion of 3 full years of progressively higher level graduate education leading to such a degree
OR
Possession of an LL.M., if related
OR
A combination of experience and graduate education as described above that equates to one year of experience.

For the GS-09 Position:

Successful completion of a master's or equivalent graduate degree
OR
Successful completion of two full years of progressively higher level graduate education leading to a master's degree
OR
Possession of an LL.B. or J.D. that is related to this position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/federal-occupations-by-college-major/
OR
A combination of experience and graduate education as described above that equates to one year of experience.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAV FACILITIES ENGINEERING COMMAND SE Naval Air Station Bldg 903 PO Box 30 Jacksonville, FL 32212-0030 US
• Name: Department of Navy EIC
• Email: [email protected]