This position is located at Department of Housing and Urban Development, Office of Field Policy and Management. This opportunity is also open to Status eligibles under announcement 24-HUD-1945. Please refer to that announcement for details on open period, eligibility, and how to apply. Additional grades for this position can be found under announcements 24-HUD-1948 and 24-HUD-1949-P.

Duties

The following are the duties of this position at the GS-5. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a/an Management and Program Assistant, you will: Provide assistance to the organization by completing a variety of customer service duties, administrative support tasks and procedures. Respond to routine requests for information, and appropriately refer those needing additional attention. Handle routine matters on the basis of general knowledge of HUD programs and operations and refer other inquiries to the appropriate staff member or program official. Provide assistance with administrative functions in support of office operations and staff. Compile and distribute routine information in a professional manner in response to requests received through phone calls and walk-in visitors needing housing or other assistance through HUD programs.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized Experience: For the GS-3 grade level, general experience must include 6 months of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: 1 year above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR Combination: You may qualify with a combination of qualifying education and experience. The total percentage must equal at least 100 percent to qualify for that grade level. For the GS-2 grade level, general experience must include 3 months of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: High school graduate or equivalent. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Education

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Contacts

• Address Office of Field Policy and Management Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]