The position is located at the Alaska VA Health Care System in Anchorage, Alaska. The incumbent works with the Veteran Transportation Services Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services Program.

Duties

The three major areas of responsibility are: -Scheduling, Data Collection, & Tracking Support: -Consult Management responsibilities -Program Support responsibilities The incumbent must have knowledge of clinical services, related software and programs as they relate to clinical computing and office automation. Major Duties may include, but are not limited to: -Performs work involving consult management, appointment scheduling and admissions scheduling. -Daily responsibilities include collecting compiling and tracking data and statistical information in support of Veteran Transportation Service (VTS). -Performs a basic analysis of the data and generates a variety of reports. Incumbent will evaluate documents, e.g., sampling plans, permit applications and other data collection forms. -Aggregates in-coming data from a variety of sources. -Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. -Enters pertinent information into an automated tracking system. -Receives DSS extracts to verify that the workload being captured in DSS is correct. -Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc. -Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW) etc., and other transportation providers. -Coordinates service practices that decrease waits and delays for patients in all specialty areas. -Plans consult processing flow to ensure veterans receive consultation services in a timely manner. -Reviews workload types in Veteran Transportation Service e.g. outpatient clinic visits, surgical admissions. -On a daily basis validate program workload and ensure reporting is accurate. -Respond to "action required" notifications, insuring the primary providers are correct. Promotion Potential: This position is at the full-performance level of GS-06. Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: Not Authorized Virtual: This is not a virtual position Position Description/PD#: Transportation Assistant/PD50305A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Qualifying specialized experience includes applying transportation regulations and practices to perform a wide variety of administrative support; coordinating travel arrangements; maintaining records, utilizing databases, reconciling records, and generating reports; investigating/resolving issues and taking corrective actions; and communicating effectively with a wide variety of individuals; respond to all customer service inquires via email correspondence, telephone and in-person communication. You will be rated on the following Competencies for this position: Customer ServiceDatabase Management SystemsInterpersonal SkillsOral CommunicationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work involves various physical demands requiring the employee to be versatile in the many functions performed. These include sedentary work performed at a desk with intermittent standing, walking, bending, and lifting of lightweight records or supplies. The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist motions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Anchorage VA Medical Center 1201 North Muldoon Road Anchorage, AK 99504 US
• Name: Tami Sweet
• Phone: 916-213-9783
• Email: [email protected]