This position is located in the Veterans Transportation Service (VTS) at Colonel Mary Louise Rasmuson Campus of the Alaska VA Healthcare System in Anchorage, AK. The Transportation Assistant acts as primary contact to Veterans for transportation needs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Transportation Assistant works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program. Major duties and responsibilities include but not limited to: Performing work involving consult management, appointment scheduling and admissions scheduling Performing a basic analysis of the data and generating a variety of reports Reviewing documents, reporting and/or applications for omissions and inconsistencies and ensuring data entry is complete and accurate Maintaining automated system of program-specific data to track items Interacting with various other transportation services and providers Coordinating service practices that decrease waits and delays for patients in all specialty areas Utilizing various computer programs and systems in processing internal consultations Administrating quality monitors to be utilized in the internal consultation process Planning for, organizing, administering, and directing how the work will be accomplished for the VTS program Reviewing and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc. Reviewing workload types in Veteran Transportation Service e.g., outpatient clinic visits, surgical admissions Responding to "action required" notifications, insuring the primary providers are correct Coordinating the day-to-day operation of VTS program flow, processes and functions Planning and providing support services in the following types of program areas: electronic records management, driver scheduling setup and management, space utilization services Performing other related duties as assigned Work Schedule: Monday to Friday; 08:00 a.m. to 04:30 p.m. Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

Minimum Requirement: The following are minimum requirements for appointment as a Transportation Assistant in the Veterans Health Administration (VHA), which all applicants must met. Specialized Experience (GS-06): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-05). Qualifying examples of specialized experience would typically include but are not limited to: performing transportation support duties such as coordinating connections or scheduling; documenting travel information; entering data into automated tracking databases and generating reports; and performing clerical support responsibilities. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer ServiceDatabase Management SystemsInterpersonal SkillsOral CommunicationOrganizational Awareness IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: There is no educational substitution at this grade level.

Contacts

• Address Anchorage VA Medical Center 1201 North Muldoon Road Anchorage, AK 99504 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]