The position is in the Operations Branch, Service Operations Division (SOD), Infrastructure and Security Services (ISS), Bureau of the Fiscal Service, supervising work of the Operations Branch, comprised of 2 Network Operations Centers, and provides short term and long-range plan input for Branch functions; manages operation of owned and contracted enterprise wide monitoring and reporting infrastructure(s); and manages the Branch budget, contracts, and acquisition plans.

Duties

NOTE: Based on current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. As a Supervisory IT Specialist, you will: - Exercise delegated authority to oversee the overall planning, direction, and timely execution of the overall enterprise network health, security and reliability through and continuous monitoring and reporting structure. - Establish program goals and objectives and develop and approve multiyear and long-range work plans and policies, as well as manage the overall work to enhance achievement of the Branch's goals and objectives. Develop and implement policy, procedures, and standards for the program. - Represent the branch and the division on IT program initiatives, committees, and study efforts pertaining to assigned program area, services, and operations, and provide liaison and pertinent information to internal and external stakeholders. - Plan, coordinate, direct, and control the day-to-day operations of the Operations Branch. Plan, organize, and through subordinate Supervisors and staff, direct the work of the branch based on the nature of the work to be performed, priorities, selective consideration of the difficulty and the requirements of assignments and the normal mission and capabilities of employees. Make decisions on work problems deciding on and or coordinating work-related changes affecting other units and advising superiors of problems in this regard. - Develop performance standards and evaluate work performance of subordinates. Hear grievances and employee complaints, review serious disciplinary cases and recommends appropriate resolution. Recommend candidates for supervisory and non-supervisory positions within the Branch; prepares requests for promotions, reassignments, etc.; giving advice, counsel, or instruction to subordinate supervisors and individual employees on work and administrative matters. Approve leave. Ensure staff implementation of, and participation in, various government-wide or Fiscal Service programs such as Equal Employment Opportunity, career development, labor relations, etc.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-14, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-13 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience performing IT work that involves managing or supervising work in an enterprise level 24x7x365 network operations center (NOC) or security operations center (SOC) environment responsible for a large enterprise network, monitoring critical infrastructure components and services that support application availability, in order to ensure security and operational effectiveness of national critical infrastructure components and services that support application availability, continuity and recovery. Examples of such experience for the GS 14 could include: - In either a managerial, supervisory or team lead position responsible for overseeing the work of a staff of employees delivering services to an IT organization through direct IT support, contract and procurement support, data analysis, project, or administrative management functions; - Establishing or enforcing ITIL (Information Technology Infrastructure Library) or standardized IT services such as incident, change, problem, or release management or similar standardized IT service areas and ensuring consistent processes are applied and enforced throughout the organization; - Performing contract oversight and management functions for IT operations services; - Interacting with an IT organization on initiatives and providing liaison services between an organization and customers. AND In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below: - Attention to Detail, such as analyzing ongoing reportable issues and statistics to maximize system efficiency of an enterprise network system. - Customer Service, such as providing training, consultation, and/or technical support services to customers and staff. - Oral Communication, such as exercising authority regarding the overall planning, direction, and timely execution of the overall enterprise network health, security and reliability through continuous monitoring and reporting. - Problem Solving, such as making decisions on work problems deciding on and or coordinating work-related changes affecting other units advising superiors of problems in this regard. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-14, you must have been at the GS-13 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address Service Operations Division 200 Third St Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]