This position is located in Refugee, Asylum and International Operations, Houston Asylum Office. As a Supervisory Mission Support Specialist, you will provide guidance and direction in support of a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, provide advice, guidance, and instruction to managers, supervisors, and employees concerning all administrative areas in Mission Support..

Duties

Supervise administrative employees responsible for assessing productivity, effectiveness, and efficiency of program operations or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities. Support human resources management by writing position analysis, recruiting, interviewing and/or recommending applicants for selections, coordinating interviews and pre-employee communication with candidates and tracking staffing actions. Develop and maintain systems for gathering, analyzing, and storing data and statistics and perform statistical analysis and make recommendations based on such analyses. Ensure compliance in various program management areas, including procurement, property, time and attendance, facilities management, human resources, performance management, travel management, financial management, health and safety. Provide complex administrative services including, but not limited to, budget, procurement, travel, property, logistics, management and information systems, records and files, mail and office equipment. Identify ways to improve the effectiveness and efficiency of administrative services at the local level. Provide representation for the office in dealings with vendors and organizations within the agency that have primary responsibilities for these services.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 06/19/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 06/19/2024. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing or supervising functional specialties such as budget, human resources management, travel, training, and logistics/procurement; Leading a group of administrative employees, planning the work to be accomplished by subordinates, setting and adjusting priorities, and evaluating performance; Conducting independent evaluations of administrative functions, preparing study findings, recommendations, and reports. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 06/19/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]