NOTE: Based on current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. The position is located at the Bureau of the Fiscal Service, Information and Security Services, User Services Division, Messaging and Collaboration Services Branch, with primary technical responsibility for customer assistance, vendor coordination, support of hardware, software acquisition, and the operation and maintenance of the Fiscal Service's messaging solution.

Duties

As an IT Specialist, you will: - Respond to complex IT incidents and service requests, providing appropriate and prompt solutions. Analyze and troubleshoot difficult issues dealing with system issues, communications, and operational problems relating to Fiscal Service's messaging solution. Recommend and/or implement corrective actions. Work individually, as a team and with the agency's office of Information and Security Services (ISS) staff, to identify variables and possible fixes. - Install the necessary enterprise messaging solution hardware, software, and update and configure the hardware and software to ensure the security, interoperability and interconnectivity to and from each component. - Identify complex problems with the Fiscal Service messaging solution. Develop methods, approaches, or procedures for solving problems. Analyze evidence of failures to determine probable causes. - Evaluate enterprise message systems to test, modify, or improve existing enterprise messaging services for Fiscal Service. Monitor the performance and efficient use of the Fiscal Service messaging solution. - Identify and define business or technical requirements for the messaging solution system hardware and software and any other customer requested requirements.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes performing work that involves the planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization's messaging solutions and business needs. Examples of such experience for the GS-12 level could include: - Experience as a system administrator responsible for supporting an enterprise messaging and collaboration solution to include on site or cloud based email systems; OR - Experience as a system administrator for enterprise-wide collaboration tools (e.g. Microsoft Teams) AND In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below. - Attention to Detail, such as identifying problems with messaging and collaboration solutions. - Customer Service, such as working with customers to develop requirements and scope, and advising on capabilities with messaging and collaboration solutions. - Oral Communication, such as providing technical guidance and instruction to a variety of users. - Problem Solving, such as developing methods or procedures for solving IT problems. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address User Services Division 200 Third St Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]