The Program Support Assistant functions as the point of contact for patient safety policies and activities developed by the National Center for Patient Safety (NCPS) at VA Northern Arizona Healthcare System in conjunction with the Patient Safety Manager(s).

Duties

Duties include, but may not be limited to the following: Assuring the flow of information and required actions are completed or referred to the appropriate individuals for action. Responds to time-sensitive requests within established time-frames. Manages and maintains electronic files and program data in SharePoint and on shared drives. Prepares and assembles information to develop draft reports, recommendations, or presentations. Oversees logistics, planning, and preparation for department meetings (including scheduling, materials, travel and lodging arrangements, and special events). Initiates actions to resolve identified problems leading to improved office productivity. Prepares and tracks documents and correspondence to coordinate actions and close action items. Provides administrative orientation and training to new employees within department/office. Assessing management techniques, processes, and styles for improving organizational effectiveness. Skills with information management systems to support analysis techniques, including database management, database analysis and reporting, and flowchart software. Maintains and monitors program requirements/validation criteria for various program. Provides the customer with consistent information according to established policies and procedures. Work Schedule: Monday - Friday, 07:30AM to 4:00PM Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14418O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to perform a variety of clerical, administrative, and technical duties/responsibilities; skilled in a variety of computer programs, databases, and internet/intranet platforms needed for researching, tracking, and reporting purposes; proficient in written and oral communication; managing multiple projects and priorities and meets deadlines; and provides the customers with consistent information according to established policies and procedures. You will be rated on the following Competencies for this position: ClericalCommunicationComputer SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Bob Stump VA Medical Center 500 Highway 89 North Prescott, AZ 86313 US
• Name: Queen Dimas
• Phone: 562-826-8000
• Email: [email protected]