You will serve as a ??????Supervisory IT Specialist (Customer Service) of NLSC.

Duties

You will analyze the effectiveness of the organization in its ability to deliver products and services and recommend processes to improve service and product delivery to IT management. You will command a team through the execution of extensive operational, tactical, and strategic activities in a fast-paced environment encompassing personnel located through multiple world-wide sectors. You will provide training to other members in the concepts and practices of end user customer support, desktop administration and troubleshooting/repair if end user hardware and software malfunctions. You will prepare and present reports and develop and maintain metrics on end user support

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector utilizing a thorough competence and command in applying customer support/service management and IT infrastructure Library Concepts, methods and procedures to preside over Incident Management, Request fulfillment, and problem management principles and solutions. Examples of specialzied experience include: 1) Analyze the effectiveness of the organization in its ability to deliver products and services and recommend processes to improve service and product delivery to IT management; 2) Command a team through the execution of extensive operational, tactical, and strategic activities in a fast-paced environment encompassing personnel located through multiple world-wide sectors; 3) Prepare and present reports and develop and maintain metrics on end user support; and 4) Provide training to other members in the concepts and practices of end user customer support, desktop administration and troubleshooting/repair if end user hardware and software malfunctions. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NLSC 1322 Patterson Ave Suite 3000 Washington Navy Yard, DC 20374 US
• Name: Department of Navy EIC
• Email: [email protected]