Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as Senior Information Technology (IT) specialist responsible for base level assistance in the operation and maintenance of the installation's local wide area networks and telecommunication systems.

Duties

Functions as Comm Focal Point's Senior IT Specialist, as interface between the IT Service Desk, AFNetOps organizations, the Wing Installation Control Center, the Enterprise Service Desk and DISA. Works with lower-graded CFP technicians in administering and maintaining base telecommunication system and controlled area functions. As Senior IT Specialist, analyzes and identifies potential performance or capacity problems and plans for changes to avert problems. Oversees customer support, assistance, training, and orientation.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• Selectee is expected to be granted with and/or maintain the appropriate security clearance required for the position.
• Relocation costs or other incentives may be available and considered by the organization.
• This posn is subject to provisions of the DoD Priority Placement Program
• This position may require drug testing and the candidate may be subject to passing a drug test upon selection.
• Overtime may be required.
• Work may require travel away from the normal duty station on military and commercial aircraft.
• Employee must maintain current certifications
• Disclosure of Political Appointments
• Direct Deposit: All federal employees are required to have direct deposit.
• Selectee may be required to serve a probationary or trial period.
• This position includes information assurance (IA) work as a paramount duty requirement. Per DoD 8570.01-M, the incumbent of this position must achieve the IA certification within six months of assignment of these duties.
• (con't) A waiver of this six month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3. Failure to receive the proper IA certification may result in removal from this position. Position requires IA Technical Level II certification.

Qualifications

Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, for Information Technology Management Series, 2210 (Alternative A). There are no Group Coverage Qualification Standards for this series. SPECIALIZED EXPERIENCE: Applicants must have, or within 120 days of the closing date will have, at least one year (52 weeks) of specialized experience at the next lower grade GS-09, or equivalent in other pay systems. Specialized experience includes Information Technology (IT) experience that includes being responsible for organizational level administration, operation and maintenance of the organization's computer network and for providing technical assistance and support to management and customers. Additionally, must have IT-related experience demonstrating each of the four following competencies: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. This definition of specialized experience is typical of work performed at the GS-09 grade/level or equivalent position in the federal service. OR EDUCATION: (MUST INCLUDE COPY OF OFFICIAL TRANSCRIPTS): Successful completion of a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of LAN/WAN and system principles and practices sufficient to administer and troubleshoot components. Knowledge of customer support principals, methods, and procedures for documenting problem resolutions and providing guidance and training to customers. Knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements. Knowledge of the procedures and techniques necessary to gather, synthesize, and draw conclusions regarding trend analysis. Knowledge of IT security principles, concepts, practices, products and services, and methods for evaluating risk and vulnerability. Ability to analyze routine network problems and recommend solutions. Ability to communicate factual and procedural information clearly, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address AF Life Cycle Management Center 2000 Allbrook Drive Wright Patterson AFB, OH 45433 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]