See below for important information regarding this job.

Duties

Serves as a supervisor within a Customer Relationship Management (CRM) Cell or Segment support team (training, overseeing workload and briefing internal/external customers). Serves as the primary customer facing point of contact for the Order Fulfillment process. Works with the customer account specialists in identifying their needs, solving, or coordinating timely resolution of customer orders/support problems. Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA capabilities. Works through organizational groups to resolve the status of an item and provide emergency customer support.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Supervisory Probation: Required
• Completion of Supervisory Certification Program: Required
• Bargaining Unit Status: No
• This position and any future selections from this announcement may be used to fill various shifts located within DLA Energy at Lackland AFB, Texas.
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info section.

Qualifications

To qualify for a Supervisory Customer Relationship Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with the Order Fulfillment process. Experience developing action plans that address root causes of widespread problems. Experience conducting detailed program reviews for evaluating, advising and improving customer service/support programs. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Energy 8725 John J Kingman Rd Fort Belvoir, VA 22060-6222 US
• Name: Casie Ross
• Phone: 717-770-2929
• Email: [email protected]