This position will be assigned to the Information, Tickets, and Travel (ITT) office at the Arnold Hall Community Center on JBSA Lackland. This is a flexible position with 0 guaranteed hours per week and may work up to 40 hrs per week. Position may require an uncommon tour of duty to include some holidays, weekends, and evenings. May be required to work at any JBSA ITT locations.

Duties

Sell over the counter and internet based tickets from Local and National Attraction Theme Parks. Takes reservations for tours. Provides information on local amusements and general tourist information. Responsible for and maintains personal allotment of tickets. Orders tickets from management when needed, maintains daily ticket inventory log for accountability. Maintains stock record cards on all tickets and annotates both issue and sales to maintain accountability. Collects money through cash, check, and charges. Issues receipt for sales. Prepares daily individual Cashier's Report at the end of shift. Completes end of month inventory for all tickets under responsibility. May be tasked to perform as a tour escort for instate and out of state tours. Accompanying the tour group by acting as a guide, insuring transportation and reservations are in order. Account for passengers on tour to ensure a successful trip. Keeps supervisor advised of any major or unusual problems which may arise during tour of duty. Replenishes brochures on racks and orders when out of stock. Ensures work environment is clean; vacuuming, sweeping, mopping of floors, wiping down all glass areas. Will work under supervision of Information, Tickets, and Travel (ITT) Manager who provides guidance when performing new or procedurally complex duties. Performs other duties when assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12404300

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires the completion of a pre-employment Physical Examination. Must be able to lift and carry 10 lbs. and as much as 50 lbs. occasionally.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/07/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicant must have experience as a cashier and cash handling procedures. Must have worked directly with customers. Practical experience of travel, tour, and recreation activities, rules, and procedures is desirable. Experience in following oral and written instructions effectively. Mus have experience working in a fast paced environment. Knowledge, Skills and Abilities (KSA's): You qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of the San Antonio area and experience in local tourism industry is preferred. 2. Ability to multi-task along with attention to detail. 2. Applicant must have ability to effectively communicate with customers. 3. Ability to handle multiple job related tasks concurrently.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBSA Lackland Community Services Flight 802 FSS/FSCN 1720 Patrick Street Bldg 5311 Lackland AFB, TX 78236-5243 US
• Name: JBSA Lackland NAF HR Office
• Email: [email protected]