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Are you looking for a Program Support Assistant (AO)? We suggest you consider a direct vacancy at Veterans Health Administration in Salem. The page displays the terms, salary level, and employer contacts Veterans Health Administration person

Job opening: Program Support Assistant (AO)

Salary: $44 117 - 57 354 per year
City: Salem
Published at: Apr 03 2024
Employment Type: Full-time
The position is located in the Department of Veterans Affairs (OVA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Salem VA Medical Center, Mental Health Service Line (MHSL), Salem, Virginia. The Program Support Assistant performs administrative and technical support work for the Office of the Associate Chief, MHSL and back-up support for the Office of the Chief, MHSL, as well as provides general administrative support functions for the entire service line.


Major duties and responsibilities may include, but are not limited to: Serves as a liaison between the Associate Chief, MHSL and other Medical Center and MHSL personnel based on written and unwritten office policy and practices. Responds to correspondence, phone calls, etc. at his/her own discretion based on knowledge of MHSL operations in order to maintain smooth operations of the service line. Types various kinds of material, including memoranda, letters, and highly technical professional and scientific papers. Reviews outgoing correspondence for proper format, grammar, attachments, and conformity to pertinent regulations and policies. Runs regular workload reports and analyses for clinical staff to help evaluate and determine administrative support needs. Coordinates interviews, including schedules, meeting rooms, etc., of referred candidates for positions under the direct supervision of the Associate Chief, MHSL. Files new employee documents within service line competency folders and forwards other documents to other services, as appropriate. Assists in resolving problems or complaints from Medical Center personnel, service line staff, residents, interns, fellows, students, patients, and patients' families. Schedules appointments and makes commitments for the Associate Chief, MHSL to attend meetings or other gatherings without prior approval based on working knowledge of Associate Chiefs schedule and workload. Collects complete and accurate outpatient clinic patient data, and resolves CPT, ICD, and other data entry error messages appearing in ambulatory care reports. Processes Access Request Forms for new employees and modifications for existing employees. Provides program support for other administrative and clinical areas within the MHSL, as the needs dictate. Assists various staff under the Associate Chief, MHSL in filling out necessary paperwork to carry out their assigned job duties, e.g., travel documents. Work Schedule: Monday - Friday, 7:45 AM - 4:30 PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (AO)/PD02055A Financial Disclosure Report: Not required



To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/17/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. NOTE: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: In order to qualify for this position, all applicants must possess at least one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, experience must have been equivalent the next lower grade level (GS-5) in the Federal service. Specialized experience includes: performing clerical/administrative duties in an office environment; answering and directing phone calls; preparing correspondence; maintaining files/records; and using a computer to perform a variety of support tasks. At this grade level, applicants should have good verbal and written communication skills and the ability to perform assignments independently with minimal oversight. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position:Administration and ManagementClericalCommunicationComputer SkillsExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The nature of this position is mostly sedentary and requires normal standing, sitting, lifting, walking, and carrying lightweight materials. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


There is no educational substitution at this grade level.


  • Address Salem VA Medical Center 1970 Roanoke Boulevard Salem, VA 24153 US
  • Name: Tammy Myrie
  • Phone: 901-663-6722
  • Email: [email protected]


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