**Recruitment Incentive of up to $10,000 may be available to highly qualified applicants with a 2 year service agreement** The AOD provides for ongoing continuity of administrative support to the medical center during the irregular tour of duty. In coordination with the clinical staff, the AOD ensures that patient care is uninterrupted by relieving the clinic staff of administrative tasks while providing administrative guidance of a medico-legal or socio-political nature.

Duties

**Recruitment Incentive of up to $10,000 may be available to highly qualified applicants with a 2 year service agreement** The AOD is delegated full authority and responsibility to execute the functions of the SVAHCS Director and Chief, ASMS, for administrative activities occurring on other than normal tour of duty hours. Interprets VA rules and regulations while determining the legal entitlement to benefits in relation to: Hospital admissions, spinal cord injury and nursing home; dental treatment, domiciliary patients, Non-VA Care and interfacility transfers; prosthetic appliances, outpatient care, beneficiary travel programs, decedent affairs and urgently needed emergency room services. Ensures all appropriate Federal and State national and local policy requirements and legal issues are met in all processes. As the authorized certifying officer for documents pertaining to the administration of laws concerning VA, the AOD coordinates the resolution of medico-legal problems concerning the SVAHCS. Processes administrative issues surrounding beneficiary death, suicides, homicides, dead on arrival (DOA), seriously ill, cardiac arrest, intervention team, assaults (on and off VA property), elopement and medical care cost-recovery matters, and facility and/or community disasters. The AOD enacts and assumes control of communications and notifications, and becomes the SVAHCS central command post, in the event of local civil disasters in accordance with facility disaster plan until it is under the command post is under control of the delegated staff. Provides administrative authority, guidance, and advice to Medical Officer of the Day (MOD), Nursing Officer of the Day (NOD), and other clinical staff concerning administrative matters necessary for operation of the medical center during other-than-normal tours of duty. Provides orientation and situational technical advice to physicians regarding VA regulations, policies, and procedures. Assists medical staff with medically related, administrative legal problems, including orders of protective custody (Baker Act), involuntary admissions (commitments) and management of unruly or severely disturbed patients. Performs all administrative matters as the MOD does for medical matters while working as a team to carry out top management responsibilities during other than regular working hours. Promotes harmonious working relationship among patients, public, and staff. Directly intervenes when problems regarding patient activity occur, advising clinical staff of appropriate administrative action. Observes, evaluates, and coordinates administrative activity with Office of Information & Technology (OI&T), Engineering, Laboratory, Radiology, Nursing, VA Police, Social Work Service, Food and Nutrition, Environmental Management Service (EMS), Voluntary Service, Canteen, Decedent Affairs, and all other ancillary services, as necessary. Prepares various reports daily for the ASMS Chief, Assistant ASMS Chief, ASMS Administrative Officer, SVAHCS Chief of Staff, Associate Director of Patient Care Services and SVAHCS Director. Work Schedule: 8-12 Hour Shift. Morning / Evening / Night Required Position Description Title/PD#: Medical Administrative Assistant (Administrative Officer of the Day)/PD02317A Recruitment Incentive: May be authorized for highly qualified applicants with a 2 year service agreement. Physical Requirements: The work requires much walking throughout the medical center with an occasional requirement to lift objects, such as, patient belongings and administrative records, medical equipment prescribed to patients that needs to be obtained from services/clinics accessible only by the AOD; and supplies needed by the emergency room or intensive care units for emergent patient care and treatment. The work requires sitting and standing as well as considerable writing, reading, and computer activities.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: progressively responsible administrative experience in an office setting that included providing administrative and clerical support for a major department or program. Experience included such tasks as collecting, tracking, and compiling data to prepare reports; using various software applications; maintaining numerous productivity logs; coordinating meetings and making all administrative arrangements in relation to the meeting; responding to phone and email inquiries, complaints, etc. relating to department or program area; and establishing and maintaining records and files. There is no educational substitution for the GS-07 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Selective Placement Factor: Must have experience scheduling medical appointments and eligibility and enrollment experience (e.g., regulations, administrative procedures, and policies relating to eligibility, enrollment policies and medical benefit programs offered). Preferred Experience: Ability to work in high-paced work conditions that require multitasking as Administrative Officer of the Day (AOD). The position requires the ability to handle stress, make decisions per the scope of the practice, and communicate with the executive team as necessary. Preferred experience in medical practice management or business administration in healthcare or healthcare related field with scheduling experience. Proficiencies in Microsoft Outlook, Word, Excel, and other technical abilities. Requires exceptional customer service skills as the position handles requests from internal and external customers daily. Other administrative experience will be helpful.

Education

There is no education substitution at this grade level.

Contacts

• Address Salem VA Medical Center 1970 Roanoke Boulevard Salem, VA 24153 US
• Name: Michele Daniels
• Phone: 706-733-0188 X31163
• Email: [email protected]