You will serve as a INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT) in the INFORMATION SYSTEMS (IS) DEPARTMENT (TRIREFFAC-600), TRIDENT REFIT FACILITY (TRIREFFAC) of TRIREFFAC KINGS BAY.

Duties

You will serve as the IT Specialist assisting with various duties in connection with IT equipment deployment, relocation, and retrieval, IT Asset Inventory, and Configuration Management. You will analyze customer IS needs, assuring all hardware and software requests are supported and authorized in the current IT environment. You will perform all duties associated with IS Configuration Management that includes hardware/software inventory control, software license reporting and accountability, and software certification verification. You will provide a high level of expertise and perform duties that manage, administer, develop, deliver, and support special high level IS projects. You will perform technical evaluations and benchmarks in support of the acquisition of computer resources, configuration management, justifying acquisition, utilization of IS equipment and information engineering.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• MSP/PPP applicants must currently hold the required security clearance.
• Must be able to lift or carry IT equipment weighing up to 40 pounds.
• Must be able to travel to various buildings around the site to provide remote support.
• Call back and emergency overtime are regular requirements of this position.
• Occasional overnight travel is required to attend training, technical meetings and user conferences.
• This position has been designated as a Cyber Workforce position in the DoD Cyber Workforce Framework (DCWF) role of TECHNICAL SUPPORT SPECIALIST proficiency level INTERMEDIATE and, as a condition of employment;
• The incumbent of the position is required to maintain qualifications in accordance with DON Cyber Workforce Program requirements of SECNAV M-5239.2. This designation requires:
• Participation in a continuous learning (CL) program described in SECNAVINST 5239.20A and SECNAV M-5239.2. An annual 20 hour minimum of Cyber Workforce related continuous learning must be documented in a current individual development plan.
• Must obtain required credentials within 12 mos. of appt. and maintain credentials described in SECNAV M-5239.2 for DCWF role TECHNICAL SUPT SPEC (Code 411) level INTERMEDIATE. Please review SECNAV M-5239.2 Chapter 3, paragraph b (1) (g) 1.
• Failure to meet a condition of employment may result in disciplinary and /or adverse action up to removal from federal service.

Qualifications

For GS-11; Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Performing duties in a variety of Information system specialty areas for computer equipment analysis requiring a variety of techniques and methods to evaluate information system alternatives. Facilitating future changes in, or adaptation of Information equipment systems. CompTIA Security+ certified preferred or obtained within 1 year, Navy Marine Corps Intranet Assistant Contract Technical Representative requirements, IT procurement and contract support via government approved processes, and proficient in supporting Department of Defense customers with IT configuration management, desktop/software support and customer support. Examples of Qualifying Experience: Your experience must reflect skill in the following areas: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include processing, monitoring, and reporting on IT and customer support service requests. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT related experience demonstrating this competency include performing routine and recurring tasks in providing technical support to customers who need assistance utilizing client-level hardware and software. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, and responds appropriately. IT-related experience demonstrating this competency include receiving, responding to, and ensuring the resolution of well-precedented customer requests for assistance. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include monitoring network and systems performance and troubleshoots minor problems. Additional qualification information can be found from the following Office of Personnel Management website: IOR: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

For GS-11:

Ph.D. or equivalent doctoral degree
or
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Contacts

• Address TRIREFFAC KINGS BAY 990 USS Thomas Jefferson Dr Kings Bay, GA 31547 US
• Name: Department of Navy EIC
• Email: [email protected]