THIS IS AN AIR FORCE NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a TITLE 32 IT SPECIALIST (CUSTOMER SUPPORT) (MI 110WG), Position Description Number D2182P01 and is part of the MI 110 Airlift Wing, Michigan Air National Guard. **This vacancy may qualify for a Recruitment Incentive. The selected candidate will be required to fulfill a service agreement in order to be eligible**

Duties

***THIS IS A TITLE 32 NATIONAL GAURD POISITION THAT REQUIRES MILITARY MEMBERSHIP*** This position is located in the Operations Section of a Base Communications Unit, Mission Support Group, in an Air National Guard Wing. This is an Air National Guard (ANG) Dual Status Technician position requiring military membership, compatible military skill assignment, and classification. This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. 1. Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. 2. Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. 3. Provides customer technical assistance and support for all users. 4. Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. 5. Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. 6. Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. 7. Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems. 8. Adheres to management control plan requirements by conducting self inspection and staff assistance visits. Resolves identified discrepancies. 9. Performs other duties as assigned.

Requirements

• AIR NATIONAL GUARD MEMBERSHIP REQUIRED. If you are not sure you are eligible for military membership, please contact a Michigan Air National Guard recruiter prior to applying for this position.
• This is an excepted service position that requires membership in a compatible military assignment in the Michigan Air National Guard, required prior to the effective date of placement.
• Selectee will be required to wear the military uniform.
• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
• Applicants who are not currently a member of the Michigan Air National Guard must be eligible for immediate membership and employment in the Michigan Air National Guard in the military grade listed in this announcement.
• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Participation in direct deposit is mandatory
• Must have a valid civilian driver's license.

Qualifications

In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. Military Grades: E4 - E7 SPECIALIZED EXPERIENCE: Months Required: 36 Months 36 months knowledge and experience in providing customer technical assistance and support for all users. Can provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Can perform independent research of literature and consults with a variety of vendors, IT and communications specialists in other agencies, and members of professional associations to determine availability and feasibility of modifying existing systems. Provides cost analyses for new/upgrade infrastructure and architecture capabilities. Can analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.

Education

No substitution of education allowed for this position.

Contacts

• Address MI 110 Airlift Wing 3367 W Dickman Rd Battle Creek, MI 49015-1291 US
• Name: Kaitlyn Kean
• Email: [email protected]