Our IT Systems Specialist delivers tailored technical support to judges, chambers support staff, and clerk's office personnel, offering expertise in IT systems, hardware, and software assistance. The Systems Specialist is responsible for planning, research, installation, maintenance, support and training for courtroom audio/video systems and services.

Duties

Responsibilities include courtroom sound, streaming audio and video, video/electronic evidence presentation equipment, displays, recording and video conferencing equipment at multiple court locations within the district. Click here to view a brief video about information technology careers. This position will be based in the Pittsburgh, PA Courthouse, but the incumbent will serve as part of the district-wide IT team responsible for supporting all divisional offices (Pittsburgh, Erie, and Johnstown). The work will be performed in an office setting and is only eligible for limited telework operations. Travel to other divisional offices, which may require overnight lodging may be required. Occasional emergency and after-hours coverage may be required. Responsibilities Provide information and assistance to court staff via the IT helpdesk for courtroom and general technology issues. Troubleshoot and provide guidance on technical program problems while logging assistance requests and prioritizing the users need for immediate or subsequent assistance. Handle relocation, movement, and installation of end-user computer hardware and peripherals. Assist in the development and instruction on procedures for coordinating video and teleconference for the court. Coordinates video and teleconferences for the court. This may involve tasks such as scheduling, basic troubleshooting, setting up equipment, initiating calls, and monitoring equipment during conferences. Provide support for video and audio teleconferencing technologies, including in-person support for court proceedings and events which utilize such technologies. Provide on-site repair, reconfiguration, adjustments and replacement of audio/visual equipment and supplies. Troubleshoot devices at the hardware level. Configure devices and systems for proper operation. Maintain the operation of applications on desktop, laptop, and mobile devices (including but not limited to operating systems Windows Operating Systems, macOS, Apple iPhones, iPads, and iOS mobile devices). Assist with troubleshooting and end-user operational use of Courtroom Technology. Including the management and setup of audio-visual hardware and software in courtrooms and training rooms. Assisting in the development and maintenance of new and existing evidence presentation equipment. Assist with coordinating, establishing, and managing teleconferencing and videoconferencing utilizing applications such as Microsoft Teams, and Zoom. Perform other related duties or special projects as assigned. Technology trends and infrastructure change over time, and skill sets must refresh as operational needs change.

Requirements

Qualifications

CL-26, Applicants for this position should possess a minimum of a high school diploma or equivalent, two years of general experience and a minimum of one year of specialized experience*. General experience means progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the position's duties. Educational Substitution Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience. Education may not be substituted for specialized experience because administrative court support positions require hands-on experience to be credited as specialized experience. *Specialized experience is progressively responsible experience in or closely related to the position's work that has provided the particular knowledge, skills, and abilities to perform the position's duties successfully. Additionally, this position requires the following: Ability to provide support during non-business hours (i.e., evenings, weekends) as required for projects or special events. Ability to lift up to 40 pounds and move light equipment as required. Ability to travel to multiple locations within the Western District to Pennsylvania on short notice. Preferred Qualifications/Court Preferred Skills A bachelor's degree in computer science or a related field is preferred. Excellent customer service skills and a detail-oriented focus. Ability and desire to work well with a wide variety of end-users with differing needs and experiences. 3 - 5 years of relevant experience preferred. Proven experience in IT support, preferably in a legal or courtroom setting. Strong technical skills in hardware and software installations, configurations, and troubleshooting. Experience supporting mobile devices, including tablets and smartphones. Ability to analyze, evaluate and determine audio/visual needs and plan solutions to meet those needs. Experience troubleshooting complex software configurations that require multiple dependencies to operate. Thorough knowledge of audio/visual systems, audio/visual distribution systems, video teleconferencing systems, digital video camcorders/recording equipment, A/V and data cabling, and A/V infrastructure. Working knowledge of A/V control programming. Significant experience in hands-on, field-level troubleshooting, repair, adjusting/tuning, and replacement of A/V components. Working knowledge of IP networking concepts including IP addressing, VLANs, data switch configuration, and basic troubleshooting.

Education

A bachelor's degree in computer science or a related field is preferred.

Contacts

• Address US District Court for the Western District of PA 700 Grant Street Suite 3100 Pittsburgh, PA 15219 US
• Name: Human Resources Manager
• Email: [email protected]