This position is located at Departmental Offices,Management CFO-Treasury Operations. As a Support Services Specialist, you will be responsible for maintaining and following these strategies to support the customers, establishing benchmarks, enabling consistent support, providing a better customer experience, maintaining an effective workflow, and keeping these processes and procedures up to date.

Duties

The following are the duties of this position at the GS-09. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Develops and maintains professional relationships with customers. Handles customer requirements regarding mailroom operations, correspondence, chauffeur and messenger services, property disposal and management, warehouse operation, materials handling, and COR activities as required by the Department of Treasury, Federal Management Regulations, and other federal government policies. Monitors the status of the contract performance, verifies deliverables, and provides recommendations on the contractor's performance. Prepares logistical management routine and/or as-needed reports. Gathers information from reports, conducts an analysis of the results, reviews existing administrative procedures, and determines whether changes are required to ensure efficient operations.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. SPECIALIZED EXPERIENCE: For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized Experience for this position includes: Assisting with a variety of support services such as logistical operations, communications, procurement of supplies and equipment, property management and disposal, mail service, equipment maintenance, safety, or transportation to resolve operational or administrative problems. Examples of such experience could include: - Experience utilizing performance metrics and analytical skills throughout the entire process to effectively monitor all logistical operations; OR - Experience managing support service activities, information flow, and advisory functions related to logistical programs to ensure customer service expectations are met; OR - Experience analyzing interrelated support services issues for effectiveness, efficiency, and productivity of substantive mission-oriented programs. OR You may qualify with a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. ( Please attach a copy of your transcript or list of college courses designating semester or quarter hours earned to ensure proper credit) OR You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. SPECIALIZED EXPERIENCE: For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 level in the Federal service. Specialized experience is defined as: Experience providing solutions to operational issues in an office environment. Examples of this experience may include: - Experience making recommendations to improve administrative or support service activities within an office setting; OR - Experience promoting corporation while coordinating the work of various support services stakeholders; OR - Experience implementing rules or regulations to provide, or perform, numerous logistical support services functions or services; OR - Experience providing effective oral and written communications to various support service stakeholders. OR You may substitute education for specialized experience as follows: One full year of graduate level education or Superior Academic Achievement based on a bachelor's degree that is demonstrated through class standing (upper 1/3 of class); or grade point average (2.95/4.0 overall or 3.5/4.0 in major), or election to membership in a qualifying national scholastic honor society. (Attach copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. OR You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. TIME-IN-GRADE: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-09, you must have been at the GS-07 level for 52 weeks. For the GS-07, you must have been at the GS-05 level for 52 weeks. TIME AFTER COMPETITIVE APPOINTMENT: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Contacts

• Address Management CFO-Treasury Operations Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]