You will serve as a Supervisory Administrative Support Specialist (Travel) for the Small Business Administration (SBA), Office of Capital Access (OCA), Disaster Administrative Services Division - DASD, Administrative Services Center (ASC) in Herndon, VA. The incumbent supervises staff and serves as the principal advisor in the areas of travel arrangement services, travel vouchers, travel credit cards and the support desk.

Duties

As a Supervisory Administrative Support Specialist (Travel) at the GS-0301-13, some of your typical work assignments may include: Supervise staff as they service as customer service representatives on a support desk providing voucher guidance to travelers through phone calls, emails, Teams chat, etc. Supervise staff who completes voucher reviews on both routine and/or unusual travel vouchers and audit travel voucher files for accuracy. Supervise staff who ensure travelers have the necessary tools and use of their credit card to meet mission requirements when deployed to a disaster. Plans and directs the activities of the travel department in performing travel credit cards, support desk and/or voucher processing duties to ensure an even flow and distribution of work. Assists management in assessing the effectiveness of all the administrative functions performed in the travel department. IMPORTANT NOTES: This is a permanentposition, which is a Competitive service status position with a Full-Time work schedule. This position is also being announced under DE-24-DASD-12346240 open to the general public. DASD ASC is located in the business area of Herndon, VA. It is conveniently located near various eateries and shops and is accessible via public transportation. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required heighten Disaster Activities. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. By applying for this position with SBA's Office of Capital Access (OCA), Disaster Administrative Services Division - DASD, Administrative Services Center (ASC), you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is not included in a bargaining unit.

Requirements

• U.S. citizenship is required.
• You must be able to obtain and maintain a government travel credit card.
• Favorable background investigation and credit check are required.
• Credit score below 500 may negatively impact consideration in the hiring process.
• You may be required to complete a one-year probationary period for non-supervisors if you fail to complete the one-year supervisory/managerial probationary period.
• A one-year supervisory/managerial probationary period may be required.
• This is not a bargaining unit position.
• A valid driver's license may be required.

Qualifications

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: Experience working in two or more areas, including travel vouchers, travel credit cards, and/or the support desk, and interpreting and applying applicable laws, regulations, and policies within those areas; Identifying organizational, procedural and production issues and providing solid recommendations for improvement within a department or organization; Providing customer service to internal and/or external customers by assessing needs, providing information or assistance, and resolving problems; Using software and automated systems designed to accomplish and manage the work in an administrative services department; AND Leading or supervising in an official capacity an administrative project or a team/staff of diverse employees in the day-to-day administrative and program support operations for an organization/office. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/25/2024.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Disaster Administrative Services Division - DASD 409 3rd St SW Washington, DC 20416 US
• Name: Yuko Avery
• Phone: (703) 487-8306
• Email: [email protected]