The selectee of this position serves as an Information Technology Specialist (System Administration/Customer Support) responsible for managing a full range of IT-related service delivery, operations and projects for JPATS. This position is located in the Justice Prisoner and Alien Transportation System (JPATS) / Kansas City, MO.

Duties

As an Information Technology Specialist (System Administration/Customer Support) at the GS-2210-13 grade level, some of your typical work assignments may include, but are not limited to, the following: Serving as an Information Technology Specialist with considerable responsibility for managing a full range of IT-related service delivery, operations and projects for JPATS. Providing expert IT advice to the JPATS leadership and assuring JPATS compliance with all IT-related guidance. Applying expert knowledge of the broad range of IT related compliance requirements such as Congressional mandates, federal regulations and guidelines, departmental regulations and guidelines, and USMS IT guidance, policies, and procedures. Leading a full range of IT projects and services through the IT change control process for JPATS. Serving as the Information Technology Division's business relationship manager and representative for JPATS. Coordinating project requirements, service installation, service operations and restoration of services. Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Requirements

• Must be a U.S. Citizen or National.
• Must pass a pre-employment drug screening and background investigation.
• Must be able to obtain and maintain a Top Secret security clearance.
• This is a Testing Designated Positions (TDP) and is subject to random drug testing.
• May be required to successfully complete a trial/probationary period.
• Applicants must meet all qualifications requirements by the closing date of this announcement.

Qualifications

Basic Requirement: In order to qualify, applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Minimum Qualifications: In addition to the basic requirement above, applicants must qualify for this position via the experience described below. Specialized Experience GS-13: Applicant must have at least one year of specialized experiences equivalent to at least the GS-12 grade level in the Federal service performing duties related to: Planning and coordinating the installation and operation of IT services and/or equipment within an office or organization; Participating on IT functionality teams to help with development, implementation and/or execution of specialized IT tasks or projects; Planning and implementing secure, cost-effective networking IT solutions for customers; and Advising leadership of IT concerns and providing potential solutions. Note: This must be demonstrated in your resume. When citing your experience, be clear and specific. We cannot make assumptions about your experience. If your resume does not support your application questionnaire answers, we will not allow credit for your response(s).

Education

This job does not have an education qualification requirement.

Contacts

• Address US MARSHALS SERVICE JPATS ARLINGTON, VA 22202 US
• Name: Midwest Services Branch
• Phone: 816-426-5706
• Email: [email protected]