This position is located in the Chief Information Officer Organization (CIOO), Division of Information Technology (DIT), Infrastructure Operations Services Branch, Customer Technology Services Section of the Federal Deposit Insurance Corporation in Kansas City, MO. Salary reflects a pay cap for this position of $270,000.

Duties

Serves as a member of the Customers Technology Services Support Section Management team which partners and collaborates with Regional and HQ counterparts. Develops or provides input to IT planning, budget, security, configuration, and problem management processes related to the assigned region. Sponsors and/or oversees projects related to enterprise deployments, IT service delivery, and process improvements. Prepares and presents briefings to senior management officials and contractor management officials on complex and controversial issues. Responsible for ensuring the Section’s programs, policies and processes are covered by internal controls and that appropriate precautions are taken to maximize the ongoing use of financial and human resources. Consults with and advises customers of IT considerations with respect to overall FDIC functions in support of field activities and in satisfying current information requirements. Establishes priorities and assigns resources based on FDIC and CIO Organization needs. Regularly collaborates with management and staff personnel from within CIOO and other divisions to deliver and meet goals, needs and priorities. Makes decisions and develops recommendations in the assigned region that support important agency or division IT policies and inter-related programs. Ensures the integration of the assigned region to other functional areas and assesses impacts that require solutions to integration/interoperability issues. Directs the daily operations of IT within the Regional Office, field offices, and where located, the Area Office, to promote exceptional customer service. Evaluates and provides feedback and counseling to employees regarding work performance and conduct. Approves/disapproves requests for leave, telework, travel, training, etc. Identifies training and developmental needs for staff and provides regular recognition for staff. Works in collaboration with the appropriate Human Resources and Legal staff to administer disciplinary action. Hears and resolves grievances or other disputes as appropriate. Ensures that Equal Employment Opportunity (EEO), Diversity, Equity, Inclusion, and Accessibility (DEIA), employee development, employee performance, and other personnel plans, processes, and programs are executed equitably consistent with Corporate policy, legal requirements, and the mission of the Division; organizes, coordinates, and manages the work of diverse teams of employees by assigning work, developing employee skills, assessing/monitoring employee performance, and promoting inclusion.

Requirements

Qualifications

To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertook; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments. Leadership Experience: Experience in leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members. Technical Experience 1: Experience in managing and overseeing the IT programs and activities for regional staff; and Technical Experience 2: Experience in overseeing information technology incidents, service requests, deployments and problem resolution to include systems applications, IT infrastructure, and IT security for corporate missions and functions in the region and/or field; and Technical Experience 3: Experience in providing liaison services for regional staff and coordinating with other branches and divisions on matters related to IT project management and project deployments.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation Human Resources Branch, Executive Services Staff 3501 Fairfax Dr. Room VS-D3026 Arlington, Virginia 22226 United States
• Name: Chiquita Evans
• Phone: 571-438-3980
• Email: [email protected]