Job opening: IT SPECIALIST (CUSTSPT)
Salary: $65 145 - 84 688 per year
Published at: Feb 09 2024
Employment Type: Full-time
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
The primary purpose of this position is to support customer needs & the objectives of the C&I unit by evaluating & recommending changes to IT assets used by customers; tracking equipment/systems utilization to assess & maximize IT performance; managing assigned IT inventory & maintaining oversight of contractor services for accountability & customer service
Duties
Analyzes, plans and controls the evaluation, purchase, installation, use and disposition of assigned information technology (IT) assets supporting functional users.
Exercises financial oversight and management to include budget formulation, execution, administration, and financial advice.
Maintains Defense Property Accountability System (DPAS) accounts and the Automated Data Processing Equipment (ADPE) program, redistributing and replacing IT assets among users as needed in support of requirements.
Reviews the provisions of information technology (IT) contracts and verifies invoices for the payment of funds to the vendors.
Analyzes and evaluates communication computer systems requirements documents (CSRDs) submitted by functional users.
Controls inventory of assigned IT systems and assures physical accountability for installed hardware.
Requirements
- U.S. Citizenship Required
- Males must be registered for Selective Service, see www.sss.gov
- PCS is NOT authorized
- This position is subject to provisions of the DoD Priority Placement Program
- Disclosure of Political Appointments
- Must be able to obtain and maintain a secret security clearance
- Work may occasionally require travel away from the normal duty station on military or commercial aircraft
- May occasionally be required to work other than normal duty hours and/or shift work may be required which may include overtime and/or irregular hours
- Performs other duties as directed
Qualifications
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, there is no Group Coverage Qualification Standard for this series
BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: Through experience in Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience includes experience with customer support principles, IT analytical techniques and methods, IT systems in organization serviced, and telecommunications principles to evaluate and determine the requirements for information technology
equipment and systems and provide customer support by assessing and providing needed requirements and
upgrades; ensuring that contractor services provide the users' requirements; etc
OR
EDUCATION: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
Knowledge of customer support principles, IT analytical techniques and methods, IT systems in organization serviced, and telecommunications principles to evaluate and determine the requirements for information technology equipment and systems.
Knowledge of regulations, standards, policies. and procedures related to the management, acquisition, and disposition of computer equipment.
Knowledge of financial control methods, standards, and procedures. Working knowledge of the budget, budget systems and the cost analysis process.
Knowledge of information technology configuration management principles and inventory control.
Skills to plan, organize and prioritize work
Ability to meet and work with customers using a high degree of tack and diplomacy.
Ability to ensure overall compliance with conn-actual requirements and vendor hardware specifications for IT and telecommunications equipment and services.
Ability to communicate effectively both orally and in writing.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you
MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click
here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Contacts
- Address NAS JRB Fort Worth
1780 Doolittle Avenue
NAS JRB Fort Worth, TX 76127
US
- Name: Total Force Service Center
- Phone: 1-800-525-0102
- Email: [email protected]
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