The James J. Peters Medical Center is recruiting for two (2) Program Specialists in Health Administration Service. The incumbent serves as the Training Administrator for the Medical Support Assistant (MSA). Specific areas of responsibility include course development and modification, delivery, evaluation, and operation of all administration training programs within the service line and all facility scheduling personnel.

Duties

Duties includes, but are not limited to: This position is responsible for the administrative oversight of scheduling programs and policies that apply to a broad range of clinical settings within the James J. Peter's Medical Center. This position works closely with clinical and scheduling staff in all areas of the health care system, including CBOCs, to ensure that scheduling directives, programs, and policies are compliant with VHA scheduling directives and guidance. Incumbent works with all facility staff to identify and develop continuing education programs for facility quality improvement. Conducts formal and informal in-service and continuing education programs based on identified needs. Provides training to all staff with the scheduling option, utilizing adult learning principles and appropriate teaching aids when applicable. Reviews, analyzes, and evaluates training courses and programs to assess their quality and effectiveness. The incumbent develops training guidelines, instructional methods, materials, and new or improved applications of education technology to training programs for topics included in the scheduling package. The incumbent makes planned, systematic studies to determine the immediate and long-range training needs of the organization as it pertains to the scheduling directive. On a continuing basis, reviews and analyzes training and education efforts to determine the effectiveness of the training program. Incumbent provides management with reports on the status of training, as well as analysis of the effectiveness of the training program's ability to achieve agency objectives and policies. Incumbent modifies annual training plans to stay within guidelines established by VHA regulations and top management to meet annual training objectives (i.e., scheduling audits). Must provide detailed guidance to staff concerning scheduling procedures. Incumbent works with supervisors, managers, and section chief to resolve discrepancies or conflicts with established schedulers training. Incumbent also provides consultation and assistance in the implementation of performance improvement activities and will be expected to effectively communicate with various groups/services/teams to gather information, discuss recommendations, and coordinate improvement activities. Arrange training in accordance with the established and approved plan of the VHA scheduling directive. Provides information for available training and arranges for instruction in accordance with the established and approved plan. Compiles and prepares reports and assists in facilitating courses for the facility. Maintain inventory of course materials and initiate ordering of materials to support the training program. Makes logistical arrangements for in-house training and obtains required equipment, makes course announcements to the workforce, etc. Schedules use of available facilities for both individual study and small group training activities. Provide managers and employees with information on VHA scheduling directive policies, procedures, and guidelines. The incumbent advises supervisors and employees of available training courses and of the regulations and procedures for training in government. Answers questions based upon knowledge of regulations and policies and of similar situations and experiences. Develops diagnostic instruments to accurately assess training needs and make recommendations to supervisors/employees as to the type of training needed. The incumbent will be expected to identify trends by reviewing and analyzing training data. The incumbent performs work related to coordinating projects for the development and implementation of training course materials. Provide extensive planning and organization, analyses of accumulated data and information, and considerable coordination and integration with other functional activities. Travel between campuses will be required for the training role. The incumbent will maintain valid driver's licensure. Work Schedule: M - F, 0800am to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD48877A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/15/2024. Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week), pay plan, series and grade (PP-SER-GR) for current federal employees. Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. ALL APPLICANTS ARE REQUIRED TO PROVIDE AT THE TIME OF APPLICATION A CURRENT SF-50 DATED WITHIN A YEAR OF APPLICATION DATE THAT SHOWS CURRENT GRADE, STEP, SALARY AND TENURE. THIS SF-50 SHOULD NOT BE AN "AWARD SF-50" AS THIS SF-50 WILL NOT SHOW THE REQUIRED INFORMATION NEEDED TO DETERMINE ELIGIBILITY. ACCEPTABLE SF-50 INCLUDE LATEST WITHIN GRADE, PROMOTION OR REASIGNMENT. FAILURE TO PROVIDE A CURRENT SF-50 WILL RESULT IN DISQUALIFICATION FROM BEING CONSIDERED. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Specialized experience is experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Qualifying specialized experience includes: Making sound, well informed and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations to accomplish organizational goals, causes change. Working with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self learning and development. Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. OR, Education: Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B or J.D. if related, in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: CommunicationsCustomer ServiceDecision MakingDeveloping OthersFlexibilityKnowledge ManagementLearningOral CommunicationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily conducted in a sedentary position with repetitive motion and some twisting with limited occasional bending, stretching, stooping, and walking. Walking between locations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Bronx VA Medical Center 130 West Kingsbridge Rd. Bronx, NY 10468 US
• Name: Keisha Smith
• Phone: 520-339-8112
• Email: [email protected]