The purpose of this position is to perform administrative and program analysis work and ensure program compliance for Veterans in the Caregiver Support Program (CGSP). In addition, the incumbent provides general administrative assistance for the service. CGSP is a clinical program that focuses on the needs of both the eligible Veteran/Servicemember and the eligible Primary and Secondary Family Caregivers.

Duties

*** Bargaining Position *** The incumbent serves as the Program Support Assistant (PSA) in support of the Caregiver Support Program (CGSP) Coordinators and other assigned multidisciplinary program staff. The PSA aids the Program Coordinators in getting things accomplished through a knowledge and understanding of the organization, regulations, methods, and the other tools or resources of management. In the absence of the CGSP Manager & Coordinators, the PSA will serve as the point of contact for the CGSP and provide vital, sensitive, administrative program information to the Caregiver and/or Veteran, VA approved providers and VA staff. The PSA assists in the establishment and enrollment of Veterans and Caregiver into the Caregiver Support Program (CGSP) and acts as the liaison and provides coordination and collaboration of services with VA eligibility, travel, budget, non-VA care services and other departments throughout Amarillo VA Health Care System. The PSA accepts CGSP telephone calls from patients, family members, caregivers, CGSP staff in the field, other VA staff, and/or community agency staff, regarding program inquiries, patient care concerns, etc. The PSA obtains as much information as possible, provides information and resolves problems independently when possible, prioritizes, and makes decisions regarding caller referral based on specific caller needs. The incumbent ensures timely clinical response to patients/callers that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate clinical referral while exercising mature judgement and diplomacy. Other duties include: Maintains and tracks program national database and local census. The national database is a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage local Caregiver Support Services throughout VA system. Scheduling resource training and prepares all logistical support for annual caregiver conferences and other events. Requisition office supplies, printing support for marketing materials. Develop and maintain financial spreadsheets, ensuring appropriate utilization of funds and making certain that there are not budget deficits and be responsible for reporting this information to the CGSP Manager. Troubleshoots technical problems users have with software packages and hardware issues. Protects data from unauthorized release of from loss, alteration, or unauthorized deletion. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Telework: Ad-hoc Available Virtual: This is not a virtual/remote position. Position Description/PD#: Program Support Assistant - CGSP / PD504-02142-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/31/2024. GS-6 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Data management and communication skills; medical terminology and usages; knowledge and ability to apply patient privacy regulations and release of information procedures; knowledge of various directives, Medical Center Memorandums, procedures and publications pertinent to home patient care (i.e., monetary benefits, types of discharge, eligibility for care, etc.) and the priorities associated with them; knowledge of the principles of financial management, personnel management, organizational structuring and strategic planning; knowledge of Microsoft Office to include, Word, Power Point, Outlook, Excel and Access is required to retrieve statistics, prepare reports and analyze data; skill in operating a personal computer and various software packages in order to quickly and accurately produce typed correspondence and reports; and, skill in locating local resources and knowledge to procure supplies within required established deadlines. Your resume will be reviewed for the following Competencies: Administration and Management Customer Service Decision Making Organizational Development Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Light Lifting (20 - 11 lbs occasionally; 10 lbs or less frequently); Light Carrying (20 - 11 lbs occasionally; 10 lbs or less frequently); Straight Pulling (up to 1 hour); Pushing (1 - 2 hours); Reaching above shoulder; frequent keyboarding (4-7 hours per day); Sitting (4-7 hours per day); Walking (up to 3 hours); Standing (up to 3 hours); Repeated bending (up to 1 hour); Ability for rapid mental and muscular coordination simultaneously; Correctable near sited and far sited Vision: Hearing (aid permitted). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Thomas E Creek VA Medical Center 6010 Amarillo Boulevard, West Amarillo, TX 79106 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]