This Program Support Assistant position is located in the Office of Quality, Safety, & Value (QSV) within the Quality and Patient Safety Service for the Central Arkansas Veterans Healthcare System and reports to the Chief and Associate Nurse Executive for Quality Safety and Value. Incumbent will perform a variety of clerical, administrative and technical duties/responsibilities in support of Quality Safety & Value with the intent of accomplishing the administrative requirements for the service.

Duties

Duties: - Serves as a secondary ADPAC for the assigned area/service - Serves as a secondary back-up timekeeper for the assigned area/service - Assists management with expansion of the service/programs by participating in meetings & committees, taking minutes for QSV committee, ordering supplies and other duties as assigned. - Responsible for preparing, executing recurring reports for the service in that incumbent assembles material, gathers data periodically, including statistical records and prepares reports for signature. - Reviews incoming medical policies/SOPs/charters and corrects them to ensure proper format, grammar, and conformance with established VHA guidelines. - Coordinating necessary activities with individuals to obtain the information necessary to satisfy recommended data and quality management actions. - Acts as a resource person for the Quality Management, Patient Safety and Risk Manager as well as other staff throughout the medical center. Work Schedule: Monday - Friday 07:30a-4:00p, subject to change based on the needs of the agency. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD047400 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/12/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: - Experience performing clerical, administrative and technical program work. - Experience with guidelines, standards, and requirements of the Joint Commission. - Skilled in coordinating projects, data collection and management, performing trend analysis or related studies, establishing, and maintaining databases, conducting research, communicating with program and/or project personnel. - Experience creating processes and procedures to ensure program effectiveness; interpreting, analyzing and responding to requests for information, utilizing automated software (such as Microsoft Word, Excel, etc) - Experience making travel arrangements, prepares and submits travel documents for staff member. You will be rated on the following Competencies for this position: ClericalCommunicationComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers or books. Position requires frequent visits to other areas of the hospital require walking and standing daily. There may be occasional requirements to travel to other geographical locations (e.g., CBOC's). Work is typically performed in office, conference room and clinical/hospital patient care settings. Typically, the work is hazard-free, not requiring any special equipment of clothing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitute for specialized experience at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address John L McClellan Memorial Veterans' Hospital 4300 West Seventh Street Little Rock, AR 72205 US
• Name: Samantha Carter
• Phone: 4799573977
• Email: [email protected]