You will serve as a Supervisory Administrative Support Specialist (Travel) for the Small Business Administration (SBA), Office of Capital Access (OCA), Disaster Administrative Services Division - DASD, Administrative Services Center (ASC) in Herndon, VA. The incumbent supervises staff and serves as the principal advisor in the areas of travel arrangement services, travel vouchers, travel credit cards and the support desk.

Duties

As a Supervisory Administrative Support Specialist (Travel) at the GS-0301-13, some of your typical work assignments may include: Supervise staff as they service as customer service representatives on a support desk providing voucher guidance to travelers through phone calls, emails, Teams chat, etc. Supervise staff who completes voucher reviews on both routine and/or unusual travel vouchers and audit travel voucher files for accuracy. Supervise staff who ensure travelers have the necessary tools and use of their credit card to meet mission requirements when deployed to a disaster. Plans and directs the activities of the travel department in performing travel credit cards, support desk and/or voucher processing duties to ensure an even flow and distribution of work. Assists management in assessing the effectiveness of all the administrative functions performed in the travel department. IMPORTANT NOTES: By applying for this position with SBA's Office of Capital Access (OCA), Disaster Administrative Services Division - DASD, Administrative Services Center (ASC), you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. A valid driver's license may be required. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required (up to seven days a week and twelve to fourteen hours a day). Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is also being announced under DE-24-DASD- ASC-12250433 open to the general public. This position is not included in a bargaining unit.

Requirements

• U.S. citizenship is required.
• You must be able to obtain and maintain a government travel credit card.
• Favorable background investigation and credit check are required.
• Credit score below 500 may negatively impact consideration in the hiring process.
• You may be required to complete a one-year probationary period for non-supervisors if you fail to complete the one-year supervisory/managerial probationary period.
• A one-year supervisory/managerial probationary period may be required.
• This is not a bargaining unit position.

Qualifications

Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-13: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Interpreting and applying applicable travel laws, regulations, and policies in one or more areas of travel credit cards, support desk and/or travel vouchers. Identifying organizational, procedural and production issues and providing solid recommendations for improvement within a department or organization. Providing customer service to internal and/or external customers by assessing needs, providing information or assistance, and resolving problems. Using software and automated systems designed to accomplish and manage the work in an administrative services department. Leading or supervising in an official capacity an administrative project or a team/staff of diverse employees in the day-to-day administrative and program support operations for an organization/office. *Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/yyyy to mm/yyyy). All qualification requirements must be met by 11:59 pm (Eastern Time) on 01/12/2024. OR

Education

GS-13: There is no educational substitution at this grade level.

Qualification Standards: Miscellaneous Administration and Program Series 0301 (opm.gov)

Contacts

• Address Disaster Administrative Services Division - DASD 409 3rd St SW Washington, DC 20416 US
• Name: Pamela Nicastro
• Phone: 716-843-4153
• Email: [email protected]