**Recruitment Incentive of up to $10,000 may be available to highly qualified applicants with a 3 year service agreement** The position is located in the Department of Veterans Affairs, Veterans Health Administration, Mid-Atlantic Health Care Network (VISN 6), Salem VA Health Care System (SVAHCS), in Access and Scheduling Management Service (ASMS) in Salem, Virginia. The incumbent functions in full capacity as an Administrative Officer of the Day (AOD).

Duties

**Recruitment Incentive of up to $10,000 may be available to highly qualified applicants with a 3 year service agreement** Duties include but not limited to the following: Ensure all appropriate Federal and State national and local policy requirements and legal issues are met in all processes. Process administrative issues surrounding beneficiary death, suicides, homicides, dead on arrival (DOA), seriously ill, cardiac arrest, intervention team, assaults (on and off VA property), elopement and medical care cost-recovery matters, and facility and/or community disasters. Provide administrative authority, guidance, and advice to Medical Officer of the Day (MOD), Nursing Officer of the Day (NOD), and other clinical staff concerning administrative matters necessary for operation of the medical center during other-than-normal tours of duty. Perform all administrative matters as the MOD does for medical matters while working as a team to carry out top management responsibilities during other than regular working hours. Promote harmonious working relationship among patients, public, and staff. Directly intervenes when problems regarding patient activity occur, advising clinical staff of appropriate administrative action. Prepare various reports daily for the ASMS Chief, Assistant ASMS Chief, ASMS Administrative Officer, SVAHCS Chief of Staff, Associate Director of Patient Care Services and SVAHCS Director. Provide orientation and situational technical advice to physicians regarding VA regulations, policies, and procedures. Assists medical staff with medically related, administrative legal problems, including orders of protective custody (Baker Act), involuntary admissions (commitments) and management of unruly or severely disturbed patients. Perform other duties as assigned. Work Schedule: 8-12 Hour Shift. Morning / Evening / Night Required Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Assistant (Administrative Officer of the Day)/PD02317A Relocation/Recruitment Incentives: Recruitment incentive may be authorized for highly qualified applicants with a 3 year service agreement. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/26/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor: Must have experience scheduling medical appointments and eligibility and enrollment experience (e.g., regulations, administrative procedures, and policies relating to eligibility, enrollment policies and medical benefit programs offered). You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: work in high-paced work conditions that require multitasking as Administrative Office of the DAY (AOD). The position requires the ability to handle stress, make decisions per the scope of the practice, and communicate with the executive team as necessary. Preferred experience in medical practice management or business administration in healthcare or healthcare related field with scheduling experience. Proficiencies in Microsoft Outlook, Word, Excel, and other technical abilities. Requires exceptional customer service skills as the position handles request from internal and external customers daily. Other administrative experience will be helpful and document the same in the resume. You will be rated on the following Competencies for this position: Administration and ManagementAdministrative LawCustomer ServiceDecision MakingFlexibilityInterpersonal SkillsKnowledge ManagementOperations Support Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires much walking throughout the medical center with an occasional requirement to lift objects, such as, patient belongings and administrative records, medical equipment prescribed to patients that needs to be obtained from services/clinics accessible only by the AOD; and supplies needed by the emergency room or intensive care units for emergent patient care and treatment. The work requires sitting and standing as well as considerable writing, reading, and computer activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Salem VA Medical Center 1970 Roanoke Boulevard Salem, VA 24153 US
• Name: Delores Harris
• Phone: 202-745-8000 X54288
• Email: [email protected]