This position is located in the Veterans Administration (VA), Veterans Health Administration (VHA), Mid Atlantic Health Care Network (VISN 6), Fayetteville VA Medical Center, Fayetteville, North Carolina, in the Office of Patient Care Service. This position provides administrative and program support services to the Chief Nurses of Mental Health, Geriatrics/Long-Term Care, Ambulatory Care, and Acute Care.

Duties

Duties include, but are not limited to: Receives and screens calls to make accurate referrals to the appropriate person. Acts as liaison to other managers and staff for the Chief Nurses within the organization. Receives and processes all correspondence and documents transmitted through the Chief Nurses office. Ensures correspondence conforms to regulations, is in proper format with correct grammar, and includes appropriate coordination with staff, if applicable. Initiates personnel actions such as Board Actions, recruitment, appointments, promotions, special advancements, transfers, and separations. Maintains appointments, calendars, and schedules. Makes arrangements for travel, meetings, and community activities. Provides general office supply and equipment support services. Functions as ADP Coordinator, including troubleshooting copy machines, PC, telephone, and fax problems. Work Schedule: Monday - Friday, 8:00 AM to 4:30 PM Telework Eligibility: Ad-hoc Position Description Title/PD#: Program Support Assistant (OA)/PD08075A and PD080750 Relocation/Recruitment Incentives: Not Authorized Travel Required: No Driving Required: No

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing a wide variety of recurring and nonrecurring reports, correspondence and other documents; Reviewing and processing incoming and outgoing correspondence, materials, publications, regulations, and directives; Receiving telephone calls, greet visitors, and ascertain the nature of the calls or visits; Performing other administrative and clerical work in support of the office; Functioning as the office alternate Automated Data Processing Applications Coordinator (ADPAC), troubleshoots technical problems users have with software packages and hardware issues. Arranging and coordinating meetings. Using word processing software and spreadsheet software to execute several office automation functions and graphical display of data. Proficiency Requirement: In addition to meeting Specialized Experience the following is required: Typing Proficiency: 40 words per minute typing speed. Applicants may meet this requirement by presenting a certificate of proficiency from a school or other organization authorized to issue such certificates or by self-certifying their proficiency. You will be rated on the following Competencies for this position:Administration and ManagementAttention to DetailClericalCommunicationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work area is usually an adequately lighted, heated and ventilated office of medical facility setting. The work environment involves everyday risks or discomforts that require normal safety precautions. The sedentary and may require some walking, standing, bending, carrying and/or lifting of light items like papers or books. The work requires light to moderate levels/times performing keyboarding to prepare correspondence. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Fayetteville NC VA Medical Center 2300 Ramsey Street Fayetteville, NC 28301 US
• Name: John Maynard
• Phone: 304-544-6795
• Email: [email protected]