This position is a member of the Women's Health program team providing administrative and management support functions that are essential to facilitate the improvement of women's health access and patient outcomes. The incumbent will assist with data collection, analysis of trends, and implementation of best practices.

Duties

This position is located in the Department of Veterans Affairs (VA), Mid-Atlantic Health Care Network (VISN 6) at the Fayetteville Veterans Affairs Medical Center, Fayetteville, NC. The incumbent serves as the Program Support Assistant (OA) of the Women's Health team and provided administrative and management support functions. Duties include, but may not be limited to the following: Serving as a central point of contact to provide authoritative explanations of requirements, regulations, and procedures and to resolve operational problems. Maintaining calendars and coordinates reception of mail, telephone calls, and visitors to ensure a smooth flow of business in the Women's Health Service. Tracking and keeping supervisor informed about the program budget information. Establishing and maintains records and files according to written guidelines. Performing work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the Women's Health program. Works collaboratively with the Women Veteran Program and support staff in the distant sites to ensure smooth flow of operations. Comprehensive knowledge of the duties, priorities, commitments, policies, and program goals of the unit sufficient to perform specialized non-routine assignments. Knowledge of the broad range of patient care and administrative services in order to plan, implement, carry out, and advise on various activities relative to quality management/improvement, continuum of care, and performance measures. Performs other duties as assigned. Work Schedule:08:00-4:30 pm Monday-Friday Compressed/Flexible: No Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: 200163 Program Support Assistant (OA)/ Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2023. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6 must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. In addition to meeting the time-in-grade requirement, applicants must meet the following specialize experience: Specialized Experience: Applicants must have one (1) full year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Collecting, compiling, and/or tracking statistical information and preparing complex reports; tracking achievement on performance measures, goals and objectives; maintaining appointments and calendars and schedules conferences for the supervisor and other staff; establishes and maintains records and files according to written guidelines. Preferred Experience: Performs a wide variety of administrative tasks associated with maintaining and supporting the work for Fayetteville, NC VA Costal Health Care System and the CBOC's in the Women Health Service Line and other sections within Geriatrics and Extended Care. The incumbent operates at a level of responsibility that requires independent actions with broad program directives and supervisory guidelines. Performs clerical, administrative and technical program support work for the service. Makes travel arrangements, prepares and submit travel documents for staff members Proficiency Requirement: Clerk-Typist, Office Automation Clerk/Assistant and Positions with Parenthetical Titles of (Typing), (Office Automation) Clerk-Typist, GS-2/4; Office Automation Clerk/ Assistant (any grade); (Typing) (any grade); and (Office Automation) (any grade): require 40 words per minute typing speed. Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume. Communicates effectively both verbally and in writing with individuals from a variety of backgrounds. Handles conflict and problems in dealing with customers constructively and appropriately. Maintains an automated system of program-specific data to track suspense dates on projects milestones, progress reports, funding accomplishments, compliance strategies, etc. You will be rated on the following Competencies for this position: Clerical Knowledge Management Manages and Organizes information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The majority of work is performed in an office setting with adequate light, heat, and ventilation. Typical office setting, subject to noise caused by multiple visits by staff, equipment and telephone interruptions when performing various functions on a daily basis. Work is mostly sedentary; however does require standing, ambulation, bending, lifting of objects less than 25 pounds, and pushing of carts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Education

Please Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address Fayetteville NC VA Medical Center 2300 Ramsey Street Fayetteville, NC 28301 US
• Name: Katrina Johnson
• Phone: (757) 722-9961
• Email: [email protected]