About the Position: Incumbent is responsible for the management of the schedules/appointments for Military Treatment Facility (MTF) clinics as assigned by the Supervisor, Centralized Appointing and Template/Scheduling Section (CATSS). Maintains templates, and schedules for providers, residents and technicians.

Duties

Responsible for the day-to-day administration, maintenance and resolution of all assigned clinic Templates and Schedules utilizing Medical Treatment Facility automated systems. Function as Master Scheduler and is responsible for the management of the schedules/appointments for the hospital clinics as assigned by the Chief Centralized Appointing and Template/Scheduling Section. Develop and maintain templates and schedules for providers and technicians; develop and maintain clinic, provider and appointment type profiles in designated automated systems. Continuously review patient appointment procedures carried out by medical clerks throughout the hospital to ensure consistency, quality of service and compliance with procedures and operating policies. Identify problem areas based on observation or discussion with clerks or health care officials and providers. Utilize various office automation programs, such as Word, Excel and Power Point, to create documents, and/or reports. Utilize various office automation programs to complete forms for files. Communicate with Patients as to type of ailment to determine proper clinic for treatment. Communicate regularly with patients, Medical Staff and Management regarding template and/or Scheduling.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is subject to screening and update of required immunizations.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccinations.
• This position has a Temporary Duty (TDY) requirement of 5%.
• Must type 40 wpm.
• Must be able to utilize office automated system and applicable software applications.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Specialized Experience: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes: managing and scheduling using systems such as CHCS, AHLTA and Template Analysis Tool (TAT) Patient Appointment and Scheduling (PAS) and/or MHS Genesis; scheduling appointments, preparing and implementing operating guides; preparing and updating reports; overseeing automated data processing equipment and serving as liaison between customers and health care personnel; communicating with Medical Professionals, staff and/or management on a regular basis regarding scheduling, template or database management. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsCustomer Service (Clerical/Technical)Database AdministrationOral Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Contacts

• Address JT-DHA-DD83DD DHA AUGUSTA MKT-EISENHOWER AMC DO NOT USE Fort Eisenhower, GA 30905 US
• Name: Army Applicant Help Desk