To provide administrative support to the Emergency Services Office by acting on policies and procedures surrounding personnel requirements, regulations, instructions, as well as security related procedures.

Duties

The incumbent will maintain and operate the Security Systems and Access Control Group Gaithersburg Badge Office. Individual will perform functions and operations supporting the Physical Access Control System (PACS) for the Gaithersburg Campus by providing administrative and customer service tasks. Some badge tasks will include creation and issuance of PIV, PIV-I or Site badges, and enrollment. Individual will be required to prioritize and manage multiple tasks to include maintaining a facility badging system, creating and implementing new and/or revised security procedures. Individual will also serve as a Registrar, Activator and Site Manager within the US Access system for PIV Card Issuance Facility. The incumbent will access multiple software systems, and database applications, respond to customer inquiries verbally, in writing, as well as in person; therefore, acting as the organization's administrative point of contact. Serves as a primary source of reference and guidance for staff members regarding the HSPD-12 process.

Requirements

• U.S. citizenship
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment
• Merit applicants must meet time-in-grade/band requirements, as applicable
• Must type 40 wpm
• Bargaining Unit Position: No

Qualifications

ZS-III: Applicants must have one year (52 weeks) of specialized experience equivalent to at the GS-04 level (ZS-II at NIST). Specialized experience is defined as experience with excellent Customer Service, Proficient in following Standard and Operating Procedures, and Proficient in Microsoft Office such Outlook email, Excel, Word and Power point. OR 4 years above high school OR Combination of education and experience which is equivalent to the one year of specialized experience. (NOTE: only education in excess of 2 years or 60 semester hours is creditable towards meeting the specialized experience requirement) ZS-IV: To qualify, applicants must have one year of specialized experience equivalent to GS-6 (ZS-III at NIST). Specialized experience is defined as experience with Excellent Customer Service, (2) Proficient in following and creating Standard and Operating Procedures, (3) Proficient in Microsoft Office such Outlook email, Excel, Word and Power point & (4) Problem Solving, (5) Capable of working on their own with little to no supervisory oversight for every day task and duties and experience in badging. Experience refers to paid and unpaid experience, including volunteer work done. We will credit all qualifying volunteer experience in your application. The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook. If requesting reconsideration of your qualification determination, please refer to the following site: Applicant Reconsideration

Education

This position allows applicants to qualify with education. Transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.

Education completed outside of the U.S. must be evaluated by an accredited organization to ensure that it is comparable to education received in accredited institutions in the U.S. Click here to view a listing of accredited organizations from the Department of Education's website. A copy of the foreign education evaluation (containing the results with a course by course listing) is required with your application.

Contacts

• Address Emergency Services Office 100 Bureau Drive Gaithersburg, MD 20899 US
• Name: Audrey Zimmerman
• Phone: 301-975-4926
• Email: [email protected]