You will collect and analyzes information about the ADP Program's impact on workload of day to day operations and recommends (verbally and in writing) adjustments as needed for implementation of new program, solutions to problems, etc. Advise management of trends and problem areas.

Duties

Collects and analyzes information about the ADP Program's impact on workload of day to day operations and recommends (verbally and in writing) adjustments as needed for implementation of new program, solutions to problems, etc. Advises management of trends and problem areas. Works with Information Management Service (IMS) in installing, maintaining, upgrading this software and testing patches. Provides training to supervisors, and others as requested on computer and web applications and their interrelated programs. Reviews problems reported with regard to Mental Health Service Programs to determine what action is necessary to correct the problem(s). Incumbent aids in documentation and resolution of software problems with information Management Service (IMS). Incumbent utilizes the National Online Information System (NOIS) and Local Online Information System (LOIS) to report software technical problems to IMS and Customer Service. Conducts feasibility studies, review historical and statistical data and meet with the appropriate personnel to develop the request. Reviews employee menu options to ensure access is limited to job responsibilities and maintained commensurate with changing job responsibilities. Utilizes VISTA and other personal computer packages to provide management with clear, concise ad-hoc reports, summaries and presentations. Work Schedule: Monday-Friday, 7:30 a.m. - 4:00 p.m. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD675-07317-A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: serving as the Automated Data Processing Applications Coordinator, (ADPAC); collecting and analyzing information about the programs impact and recommending adjustments; installing, maintaining, and upgrading software and testing patches; documenting and resolving software problems with Information Management Service (IMS); receiving, reviewing and evaluating all requests for access to data; ensuring access is limited to job responsibilities and maintained commensurate with changing job responsibilities; determining if the computer application requested is appropriate and feasible; providing management with clear, concise ad-hoc reports, summaries and presentations. You will be rated on the following Competencies for this position: ConscientiousnessCustomer Service (Clerical/Technical)Self ManagementTeamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The workload is varied, and the work is primarily sedentary with the only physical demands being walking, reaching, bending, stretching, sitting and carrying light loads of supplies. A great deal of time is spent at the computer. Incumbent must be able to manage multiple actives at one time, projecting a work setting that is running smoothly and effectively. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Transcripts not required.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Christy Wyatt
• Phone: 720-662-2517
• Email: [email protected]