This position serves as the Training Instructor for the Community Care of the North Florida/South Georgia Veterans Health System. The incumbent is responsible to develop and direct comprehensive education and training programs. To provide in-depth consultation in the areas of needs assessment, curriculum design for complex training goals, and program evaluation. Preforms strategic planning, manages resources, and develops policies and procedures.

Duties

Major duties include but not limited to: Develops the education/training plans for the Community Care by reviewing laws, policies and other written guidance to prepare written training plans. Independently evaluates courses by planning and conducting validity and reliability studies to analyze material and develops recommendations for course revisions. Subject matter expert and provides training on the following required applications; Computerized Patient Record System (CPRS); HSRM (Health Share Referral Manager), Streem Fax, Veterans Integrated Systems Technology Architecture (VISTA) program consisting of the Civil Hospital, PPMS (Provider Locator), RefDoc, Optum Portal, VAOS (Scheduling Manager), CTM, PATS-R, Cisco Finese, and programs of the Microsoft Office package. Performs advanced strategic planning to ensure overall staff development for the organizations structure and arranges and assigns work to use resources efficiently. Independently evaluates courses by planning and conducting validity and reliability studies to analyze material and develops recommendations for course revisions. Develops and creates evaluation and assessment tools in order to ensure employees meet educational objective. Serve as the Community Care services Information Manager/ADPAC and PIV card Manager/Sponsor adhering to all laws/policies and requirements for the NF/SG VHS. The incumbent creates Community Care authorization status reports and provides analysis to the Community Care Service Chief, Assistant Chief and Community Care, Supervisors and makes recommendations to improve work efficiency. Maintains knowledge of current information related to Non-VA care regulations and seeks continuing education in all phases. The incumbent performs audits of all work processes to include consult/authorization processing, all claims processing and payment, eligibility, and medical documentation scanning and indexing to ensure work process are being performed properly and in accordance with established laws, policies, standards. Other duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday- Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Training Instructor/PD05746A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2023. Time-In-Grade Requirement:Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: GS-9 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develops courses and implements general training plans designed to enable individuals and groups to develop knowledge and skills of the Community Care program. This includes reviewing laws, policies and other written guidance to prepare the written training plans. Independently evaluates courses by planning and conducting validity and reliability studies to analyze material and develops recommendations for course revisions. Subject matter expert and provides training on the following required applications; Computerized Patient Record System (CPRS); HSRM (Health Share Referral Manager), Streem Fax, Veterans Integrated Systems Technology Architecture (VISTA) program consisting of the Civil Hospital, PPMS (Provider Locator), RefDoc, Optum Portal, VAOS (Scheduling Manager), CTM, PATS-R, Cisco Finese, and programs of the Microsoft Office package. Assisting Chief and Assistant Chief of Community Care to direct, coordinate. Provides reports and analysis to the Community Care management and provides recommendations to correct deficiencies. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent doctoral degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or equivalent doctoral degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (TRANSCRIPTS REQUIRED). GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develops the education/training plans by leading and guiding others to develop new skills of knowledge that will enable them to perform the required work in the Community Care program. Responsible for coordination; planning; implementation; and training for service and other facility staff in business and functional areas of consult management, which includes the interaction with CBO functions and other Community Care processes. Subject matter expert and provides training on the following required applications; Computerized Patient Record System (CPRS); HSRM (Health Share Referral Manager), Streem Fax, Veterans Integrated Systems Technology Architecture (VISTA) program consisting of the Civil Hospital, PPMS (Provider Locator), RefDoc, Optum Portal, VAOS (Scheduling Manager), CTM, PATS-R, Cisco Finese, and programs of the Microsoft Office package. Performs advanced strategic planning to ensure overall staff development for the organizations structure and arranges and assigns work to use resources efficiently. Independently evaluates courses by planning and conducting validity and reliability studies to analyze material and develops recommendations for course revisions. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.(TRANSCRIPTS REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.(TRANSCRIPTS REQUIRED). Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Administration and ManagementComputer SkillsWork with OthersWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position requires some strenuous physical exertion. There will be some walking, standing, bending, and filing of documents and use of stairs or elevators. There may also be some carrying of training materials and reference books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Nicole Lynch
• Phone: 701-239-3700 X4388
• Email: [email protected]