The Office of the Chief Information Officer (OCIO) Application and Platform Service Line is seeking a skilled individual to serve as the Solutions Architect for the Agency Enterprise Salesforce Platform Service. You will be responsible supporting the Product Manager and developing the governance, policies, procedures, operations, resources, and management of the service, leveraging a team of highly skilled personnel supporting customers across the Agency.

Duties

Serve as enterprise solutions architect, managing a platform backlog for the Enterprise Salesforce platform on behalf of the agency. Assist and lead when necessary, the implementation of team structures, architectural approaches, governance, policies, procedures, services, processes, and tools to enable NASA to effectively utilize Salesforce and maximize our return on investment. Support the execution of an Enterprise Salesforce Platform strategy and roadmap that will maximize the cost benefit of the service to NASA. Support the execution of an overall governance plan, encompassing the oversight and operations of Salesforce across the Agency. Lead and manage aligned center operational support teams and center service offerings. Communicate and interface with Agency, Center, and other customers as required in support of smooth and successful Product and Service Management. Provide feedback to service delivery contract teams. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation or higher level clearance. Investigation/Clearance may differ and be required based on the duties/location-NASA Center requirements.
• You must meet qualifications requirements by the closing date of this announcement.
• Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• Selected applicant(s) must be assigned to a duty location listed on the announcement.
• This position may require a one year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. GS-14: To qualify at the GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Developing and leading cross-functional teams to meet architectural IT service delivery requirements and formulating new concepts to operate optimally and achieve IT key objectives; Providing expert technical advice, guidance, and recommendations to management and other technical specialists on a wide range of critical IT issues; Formulating and developing business cases for the provisioning, operating, and operations and maintenance of IT applications and/or platforms. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

This job does not have an education qualification requirement.

Contacts

• Address Marshall Space Flight Center Marshall Space Flight Ctr Huntsville, AL 35811 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]