This position will perform Information Technology (IT) tasks for the Johnson Space Center (JSC) Engineering Directorate. Tasks will include facilitating agency IT services and support requests within the Engineering Directorate Offices, management of IT procurements with government credit card responsibilities, and development of IT documentation for the Engineering Directorate.

Duties

Provide oversight, strategic guidance, or process improvement recommendations to organizational management on information technology (IT) related matters. Coordinate the IT portion of employee transitions (on-boarding, off-boarding, and internal moves), assist in computer refreshes, or facilitate support issues with IT contracted support for an organization. Facilitate and approve requests for computer, mobile, network, and conference room services for an organization. Coordinate with stakeholders to develop new and maintain existing IT policies, guidelines, standards, and knowledge base articles for an organization. Manage IT purchases, including coordination with procurement, office personnel, budget analysts, or property custodians, for an organization. Respond to IT data calls and actions, generating actions as necessary to collate required data, and represent an organization in working groups, teams, boards, etc. as required. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• If selected, you will be required to complete a financial disclosure statement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Supporting IT operations for an office environment including interfacing with end-users, submitting support tickets, coordinating with technicians, or inventory management; Applying budget management principles such as reading/understanding financial reports, IT purchasing, cost tracking, phasing plans, and/or maintaining financial records; Reviewing, applying, and/or maintaining documentation related to policies and/or technical procedures. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

This job does not have an education qualification requirement.

Contacts

• Address Johnson Space Center 2101 NASA Parkway Houston, TX 77058 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]