About the Position: The incumbent of this position performs the duties of the Customer Service Representative (OA) for the Directorate of Public Works (DPW), Business Operations/Integration Division. Provides a variety of clerical, administrative and associated typing/automation duties related to processing and managing service order and work order authorization documents and information.

Duties

Provide courteous and timely customer service to the various customers serviced by the DPW. Manage the work order system and perform office automation work which includes forms and reports. Distribute daily Service Orders (DMO) Reports to customers on work status. Receive Excavation Permit requests, provide information and assistance to authorized requestor.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Receive Excavation Permit requests, provide information and assistance to authorized requestor.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience:One year of specialized experience which includes working in an office setting preparing a variety of narrative and/or tabular material; applying administrative practices and work processes to review documents for content, grammar and spelling accuracy; independently respond to routine and non-technical requests for information; disseminate information concerning new or changing administrative guidance; and utilize automated systems such as word processing, spreadsheets systems in support of organizational assignments. This definition of specialized experience is typical of work performed at the next lower grade position in the federal service (GS-06). You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementCommunicationsComputer Skills Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address EV-APF-W6L7AA US ARMY GARRISON, FORT WAINWRIGHT DO NOT MAIL Fort Wainwright, AK 99703 US
• Name: Army Applicant Help Desk