As a Support Services Specialist, the incumbent manages and serves as Liaison, addressing agency support programs related to transit benefits, parking issues, bicycle policy, transportation services, travel, and correspondence control. The incumbent provides policy guidance, advise, and support in administering the Agency’s ADL Program, ensuring coordination and collaboration with the Office of Human Resources (HAHR), FHWA Leadership, and program participants.

Duties

As a Support Services Specialist, you will:

Requirements

• You must be a U.S.Citizen and eligible for consideration.
• You must meet specialized experience to qualify.
• Required documents must be submitted by the closing date.
• Submit application and resume online by 11:59 PM EST on the closing date.

Qualifications

To meet the minimum qualifications for this position, you must meet the specialized experience requirements. You will be asked a few questions as part of your application but make sure to verify how you meet this experience in your resume or you may be deemed ineligible. For the Grade 13, you must have at least one year of experience equal or equivalent to the GS-12, it must include: Experience providing oversight and technical guidance to an organization on space issues or transit benefit program issues which may include coordinating space availability throughout an agency, providing advice and support to management on the program, communicating program goals and needs, and recommending alternatives or solutions to major program issues. You cannot use education to qualify at this grade level. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Knowledge of the principles of federal transit benefit programs. Knowledge of Federal Laws, GSA Regulations, Departmental directives and administrative policies and practices pertaining to transit benefit, parking management, and alternative duty location (ADL) programs. Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately. Ability to communicate with all levels of the organization, high ranking management officials, supervisors and technical staff, and administrative support staff. For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.All applicants must meet all qualification requirements by the closing date of this announcement.

Education

Contacts

• Address DOT, FEDERAL HIGHWAY ADMINISTRATION Submit Application and Documents Online 1200 New Jersey Ave SE / HAHR - 50 Washington, District of Columbia 20590 United States
• Name: Automated Staffing Office
• Phone: 000-000-0000
• Email: [email protected]