You will serve as a IT SPECIALIST (CUSTSPT/SYSADMIN) in the Marine Corps Logistics Command of MARINE CORPS LOGISTICS COMMAND.

Duties

You will evaluate program management milestones for an information technology (IT) program. You will use a remedy ticket (e.g., customer request) system to report metrics on patterns of customer reported issues. You will discuss operational issues with customers to determine fault troubleshooting operations. You will diagnose network problems to identify or resolve computer issues. You will integrate information systems hardware or software to support developmental users. You will develop maintenance manuals for information technology (IT) system users.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area Technical Support Specialist level II within 12 months of appointment.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• Incumbent is required to submit a Financial Disclosure Statement, OGE-450 (5CFR Part 2634, Support I USOGE, 6/08).
• Must obtain and maintain the DoD Cybersecurity Workforce Certification Security+ CE in accordance with the most current DoD, DON, and USMC Cybersecurity policy guidance within 6 months of employment.
• Must obtain and maintain an Information Technology Infrastructure Library Certification (ITIL) within 6 months.
• Must obtain and maintain an BMC Remedy Incident Manager Certification within 6 months.
• This position is a Cyber Security Workforce Level II.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Plan and deliver customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements; 2) Troubleshoot, recover, adjust, modify, and improve IT systems in order to provide advice and assistance to customers; 3) Develop clear and concise IT reports and documentation for senior IT management. NOTE: All experience must be demonstrated in your resume to be considered for the position. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address MARINE CORPS LOGISTICS COMMAND 814 Radford Boulevard Albany, GA 31704 US
• Name: Department of Navy EIC
• Email: [email protected]