The Supervisory Program Analyst position located in Audie L. Murphy VAMC, San Antonio TX, serves the Clinic Access Management, Systems Redesign and Performance Measurement (PM) for the STVHCS Subspecialty Sections including, but not limited to: General Surgery, Gynecology, Otolaryngology, Plastic Surgery, and Urology. She/he works under the Administrative Officer for Surgical Service.

Duties

Duties may include but are not limited to: Monitoring of section specific Performance Measures (PM), Clinic Access, the Consult and Encounters processes, assisting in identifying clinical personnel needs, Patient Satisfaction, Patient Flow and providing data for Service Strategic Business Planning for specialties in both the outpatient and surgical settings. Identify problem areas, develop solutions, and implement solutions to correct poor work situations and prevent potential problems, including staff shortages. Assist supervisors, faculty, and staff in projecting needed changes based on data and recommends appropriate actions to improve performance to include disciplinary actions and performance counseling of staff. Negotiate, plan, implement, and monitor all Systems Redesign and PM programs that affect Subspecialty Sections utilizing Lean Six Sigma improvement principles. Manage the clinical supply budgets using fund control points (FCP), monitor the Invoice Payment Processing System (IPPS) and approve orders as needed. Assess all Surgical Service space needs and prepare the necessary documentation in accordance with senior leadership and Facility Planner guidelines. Manage all moves and coordinate construction projects that affect clinical operations. Ensure clinics are maximally utilized and that clinical performance measures are met, to include clinic wait times, missed opportunity rates, electronic wait lists, consult response times, and referrals to Non-VA care and Department of Defense providers. Conduct fact finding inquires for patient complaints, including contacting patient, and prepare required congressional responses that are reported to Surgical Service leadership. Articulate in writing all requests, memos, presentations, and correspondence to other services and outside agencies as needed. May be delegated responsibility for coordination, preparation and submission of all required reports for the Department of Veterans Affairs, the State of Texas, the Certifying Boards regarding house staff and fellowship training, undergraduate education, professional standards review, and administrative activities. As supervisor, will plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; evaluate work performance of subordinates; give advice, counsel or instruction to employees on both work and administrative matters; hear and resolve complaints from employees; conduct fact findings and reprimands; identify developmental and training needs of employees. Work Schedule: Monday-Friday; 7:30a.m. to 4:00p.m. Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst/PD03817O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the principles of financial management, personnel management, organizational structuring, and strategic planning; Application of analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of delivery of patient care; Knowledge of the major issues, program goals and objectives, work processes, and administrative operations of the organization; Knowledge and skilled in adapting analytical techniques and evaluation criteria to the measurement and improvement of the Systems Redesign and clinical program effectiveness and over all organizational productivity as it relates to measurement of all Systems Redesign and Lean Six Sigma principles; Knowledge and ability to work with numerous and varied computer software programs; Knowledge of agency program goals and objectives, the sequence and timing of program events and milestones, and methods of evaluating the worth of program accomplishments including applying cost savings/avoidance figures; Knowledge to manage the space, equipment and personnel requirements for sections that are responsible for; Ability to plan, schedule, and conduct projects and studies; Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate education. (TRANSCRIPT REQUIRED) You will be rated on the following Competencies for this position: -Acquisition Strategy -Writing -Lead or Supervise -Analysis and Problem Solving -Education and Training -Principles of Finance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]