This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

You will serve as the Help Desk operations management expert for IT requirements. You will perform work in the administration, definition, development, delivery and support of user facing IT systems and Help Desk call support services. You will assume ownership of processes by managing, monitoring, and supporting Unclassified and Classified user facing IT equipment and services while ensuring compliance with IT/Cyber policies. You will manage the delivery and maintenance of core IT services including File, Print, Email, Desktop, Seat Management, Remote access, Collaboration, and Video Teleconferencing (VTC) services. You will oversee the delivery of Help Desk and customer call support services. You will participate in high-level teams which continually interfaces with leadership daily as the primary Help Desk IT delivery service manager. You will be responsible for developing new methods and approaches for delivering IT services in support of operational processes. You will provide expert-level advice and guidance on a wide range and variety of complex IT issues, interpreting IT policies, and standards and guidelines. You will evaluate and recommend adoption of new or enhanced approaches to delivering IT services. You will evaluate proposals for the acquisition of IT core services including preparing and presenting reports. You will ensure compliance with plans, policies, guidance, procedures standards, infrastructures, and architecture. You will work with senior-level leadership to develop, implement, and ensure compliance with Help Desk specific procedures.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 within 12 months of appointment.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to complete ethics orientation within three months of appointment and submit a Confidential Financial Disclosure Report, OGE-450, within 30 days of appointment.

Qualifications

For the NH-04: Your experience must reflect skill in the following areas: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: reviewing access logs to report suspicious activity. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: assessing partner requests for application migration and provide recommendations. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: providing guidance to management, peers and end users. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: monitoring logs and reports to resolve or escalate detected issues. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next pay band (NH-3) or grade level (GS-13) in the federal service or equivalent experience in the private or public sector resolving IT workforce and business process issues, information assurance planning, evaluating cybersecurity performance and vulnerabilities, and enterprise management of software systems. For the NH-03: Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: reviewing access logs to report suspicious activity. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: assessing partner requests for application migration and provide recommendations. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: providing guidance to management, peers and end users. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: monitoring logs and reports to resolve or escalate detected issues. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower pay band (NH-2) or grade level (GS-11) in the federal service or equivalent experience in the private or public sector experience with Cyber policies; managing an IT Help Desk; customer service; and managing VTC services. Additional qualification information can be found from the following Office of Personnel Management website: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address STRATEGIC SYSTEMS PROGRAMS 1250 10th Street SE Washington Navy Yard, DC 20374 US
• Name: Lauren Gottholm-Stiles
• Email: [email protected]