The incumbent serves as the Data and Quality Specialist for the Veterans Integrated Service Network (VISN) 8 Clinical Contact Center (CCC). He/She is responsible for obtaining, analyzing and distributing data pertaining to the performance of the VISN 8 CCC.

Duties

Initiates ongoing data validation of reports initiated through the Veterans Information Systems and Technology Architecture (VISTA), VISN Support Services Center (VSSC), Strategic Analytics for Improvement and Learning (SAIL) and various other technological data warehouses to ensure the accuracy of the data. Actively seeks out errors, instructs employees on how to correct errors, and assists in the training of employees on how to avoid recurrence of errors. Provides reports of errors and corrective action taken to the VISN 8 CCC leadership and support staff. Will be responsible for ensuring that data associated with the VISN 8 CCC is reported timely and accurately to national SharePoint sites, action items, etc. Required to provide reports for the VISN 8 CCC leadership team, VISN 8 leadership team and Central Office. Analyzes programs for efficiency and effectiveness based upon supporting data. Serves as an integral member of the Data and Quality program and initiates quality assurance audits by listening to and accessing patient and team member engagements. Leads and participates on interdisciplinary performance improvement teams and provides data as requested. Work Schedule: M-F, 7:00am-3:30pm, 7:30am-4:00pm, 8: 00am-4:30pm (40 hours a week) Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (VISN 8 Clinical Contact Center)/PD485-11046-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of VA policies and procedures especially in the areas pertaining to customer service. Must be familiar with the computer system and have a thorough knowledge of the data collection concepts for medical centers, including a variety of operating systems, databases, functions and options, terminal codes, language and computer applications. Incumbent must be familiar with the technical aspects of the hardware and software for output and input of data in order to establish a good working relationship with employees. Must be able to maintain equipment, both performing routine service and identifying necessary repairs. Knowledge of VA laws and regulations pertaining to eligibility, benefits, and a comprehensive knowledge of the organizational structure, mission and goals as they relate to the delivery of health care. In addition, the incumbent must possess the knowledge and ability to relate well with people and the use of good training techniques. Historical experience of building codes and/or running queries with codes within Microsoft Excel. . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You will be rated on the following Competencies for this position: AuditingDatabase Management SystemsManages ResourcesOral CommunicationProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position requires prolonged periods of sitting, typing and answering phone calls. The work is mostly sedentary; however, it occasionally requires carrying light objects such as files, books and papers. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address CW Bill Young Department of Veterans Affairs Medical Center 10000 Bay Pines Boulevard Bay Pines, FL 33744 US
• Name: Brianna Howard
• Phone: 813-816-7155 X110371
• Email: [email protected]