Job opening: Operations Support Specialist
Salary: $57 118 - 107 680 per year
Published at: Oct 24 2023
Employment Type: Full-time
This position is located in Service Center Operations Directorate, Nebraska Service Center.
As an Operations Support Specialist, you will provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, provide advice, guidance, and instruction to managers, supervisors, and employees concerning all Human Resources programs that include complex and sensitive issues, and provide excellent customer service..
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Provide support and guidance on Human Resource programs such as employee benefits, staffing, reasonable accommodations, performance management, position management, data management, leave, time and attendance or travel.
Applies a wide range of HR principles, methods, and techniques sufficient to address issues or problems on employee programs.
Prepares and processes, through HR systems, personnel actions related to actions such as hiring, reassignments, promotions, and leave.
Conducts research on administrative or technical projects gathering, tracking, and analyzing relevant data.
Interprets, recommends and drafts policies, procedures and management processes for the office through independent reviews, coordination with internal and external components, preparation of special reports, and extensive research and analysis.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/02/2023.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/02/2023.
GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Communicating orally and in writing to develop and deliver briefings, project papers, status/staff reports, and correspondence;
Responding to a variety of actions to include those of a sensitive or confidential nature;
Providing customer support and guidance on Human Resources (HR) programs related to employee benefits, staffing, performance management, position management, data management, alternative leave, time and attendance or travel.
OR
You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.
GS-11: In addition to the requirements at the lower grade level(s), you qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Coordinating and monitoring a variety of Human Resources programs (e.g., employee benefits, staffing, or position management);
Analyzing administrative data from a variety of sources to develop trends and patterns to provide comprehensive reports;
Monitoring data to ensure personnel actions are processed and critical deadlines are met.
OR
You may substitute a doctoral degree (PhD or equivalent degree), or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. (if related for experience) at the GS-11 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.
GS-12: In addition to the requirements at the lower grade level(s), you qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Implementing new practices to resolve issues in administrative procedures in areas such as employee benefits, staffing, position management, performance management, reasonable accommodations, or alternate leave.);
Evaluating administrative changes, functions, or practices and providing feedback and recommendations to management;
Performing liaison functions and serving as a point of contact with internal and external stakeholders.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/02/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution at the GS-12 grade level.
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-09 and GS-11 levels only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
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