This position is located in Service Center Operations Directorate, Center Operations and Resources Division (CORD). As a Supervisory Immigration Services Analyst, you will manage personnel that will be responsible for analyzing and resolving problems, assessing the productivity, effectiveness, and efficiency of program operations.

Duties

Directs a staff of Supervisory Immigration Services Analysts responsible for performing operational planning, management, and analysis work. Sets short and long- term priorities and workload for assigned Supervisors, Analysts, and staff Evaluate the effectiveness and efficiency of data program operations reviewing outcomes such as cost effectiveness, attainment of program goals and objectives, and compliance with pertinent legal and regulatory guidelines. Coordinates with supervisors and peers to establish organizational objectives, goals, priorities and deadlines; implements plans to address dynamic workloads; cooperates with Center and SCOPS management to resolve matters across organizational lines. Responsible for data analyses and systems development in the Center’s jurisdiction. Analyzes operations regarding program elements such as production, quality, and service to the public. Makes final decisions and commits to courses of action. Develop detailed plans for implementation and oversee implementation of the goals; determine if adjustments or changes in objectives or emphasis are needed in organizational functions; and resolve matters that cross organizational lines.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/24/2024. THE SELECTED CANDIDATE(S) WILL PHYSICALLY REPORT TO THE DUTY LOCATION THEY CHOOSE WITHIN THE APPLICATION PACKAGE. Texas Service Center (Irving, TX) Nebraska Service Center (Lincoln, NE) Vermont Service Center (Essex Junction, VT) Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/24/2024. TELEWORK ELIGIBLE: YES - AS DETERMINED BY THE AGENCY POLICY. BASED ON THE NEEDS OF THE HIRING OFFICE, THIS POSITION MAY BE ELIGIBLE FOR EPISODIC TELEWORK ONLY. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing technical and administrative supervision to a staff of analysts engaged in programs administering the data analysis, IT systems, and/or quality assurance functions. Coordinating and directing the accomplishment of complex program and management issues. Analyzing records, managing information, and/or database management. Overseeing mid to long-range work plans, determining the actions necessary to accomplish the objectives, and monitoring status to completion. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/24/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]