The Program Support Assistant position is located within the VA Black Hills Health Care System, serving as the Equipment Manager, Automated Data Processing Coordinator (ADPAC), TMP (telehealth management platform) manager, Telehealth Clinic Support, Data Management, and Program Support Assistant (PSA) for the following Telehealth Programs.

Duties

Major duties listed but not limited to: Primary POC for telehealth purchase orders Monitors telehealth budget. Responsible for establishing and maintaining inventory of all telehealth equipment including purchased and leased equipment, all repairs and cost; reviewing leased equipment monthly bill and verifying correct amount due based on accurate information that is maintained on excel spreadsheets; and maintaining inventory of total equipment costs. Assures that telehealth equipment is properly maintained and initiates corrective action for malfunctions Completes or ensures completion by trained staff locally and makes the necessary arrangements/reservations for telehealth equipment lines and rooms at the facilities involved. Coordinates with sites and tracks the receiving and disposition of telehealth technologies and supplies which are ordered through the normal acquisitions process; this involves working with logistics and warehouse staff to track receipt of equipment and with local telehealth staff to ensure that equipment is deployed and installed at various clinic/CBOC sites. Provides primary ADP support for all HPDP/Telehealth programs and staff. Utilizes a variety of software programs, including local Master Control Unit (MCU), VISN MCU's, STL SharePoint Telehealth/TeleMed SharePoint, CPRS, word processing, file management, VistA program, EXCEL spreadsheets, communication tools such as MS Outlook, and the PIV Portal to facilitate daily operation of service. Assists Telehealth Nurse Manager with developing major administrative policies for software and computer applications such as contingency/manual fallback procedures, recovery procedures, and workload reporting/monitoring. Works with other services to integrate these programs. Performs other duties as assigned. Work Schedule: 0730am-0400pm, Monday - Friday Position Description Title/PD#: Program Support Assistant/PD203080 Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Telework: Ad Hoc (situational) This type of telework occurs on an occasional, non-routine basis-for example, inclement weather, or, telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Recruitment/Relocation Incentive: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Status: Yes, AFGE The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: answering questions concerning administrative policies; utilizing software and computer applications to complete administrative duties; collecting and analyzing data to assist in health care program improvement activities; scheduling and coordinating meetings and conferences; preparing reports, letters, and memorandums regarding administrative functions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address VA Black Hills Health Care System 113 Comanche Road Fort Meade, SD 57741 US
• Name: Erica Aleman
• Phone: 612-467-5705
• Email: [email protected]