Serves as Operations Administrator supporting the Program Operations Manager. Responds to inquiries regarding personnel security and suitability IT systems. Provides advice to supervisors on issues and problems related to IT service operations and work accomplishment. Plans and schedules work in a manner promoting a smooth flow and even distribution ensuring IT services required for personnel security and suitability mission accomplishment are maintained at acceptable service levels.

Duties

As a OPERATIONS ADMINISTRATOR (INFORMATION TECHNOLOGY) you will be responsible for the following duties:

Requirements

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): May Be Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible, but is not a full time telework position. The incumbent will be required to report to the office on a routine basis.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.

Qualifications

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 10/23/2023 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG 11 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Planning and scheduling tasks associated with Information Technology (IT) operations; Tracking and managing current status of change requests submitted to IT service providers; Developing and proposing work plans including setting and adjusting short and long-term priorities; Balancing workload and providing personnel security and suitability IT requirement advice, guidance, and direction; Keeping metrics and analyzing IT systems ensuring actions are timely and reviewed at critical points; Developing, assessing and revising policies and procedures as needed to improve quality, timeliness, and efficiency of IT service operations; Responding to inquiries regarding IT systems Specifically you will be evaluated on the following competencies: 1. Administration and Management Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. 2. Attention to Detail Is thorough when performing work and conscientious about attending to detail. 3. Self Management Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. 4. Customer Service Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address Defense Counterintelligence and Security Agency 27130 Telegraph Road Quantico, VA 22134 US
• Name: DCSA Servicing Team
• Phone: 614-692-2886
• Email: [email protected]