This Post Traumatic Stress Disorder Care Team (PCT) Program Manager position is administratively within the Mental Health Service Line, with primary assignment to the PCT program. This person serves as the supervisor of the PCT Team, leading and supervising a multidisciplinary team of physicians, physician extenders, nurses, psychologists, social workers, and/or other staff members.

Duties

VA total rewards package: 2023 VHA Total Reward$ of a Social Worker Career Flyer.pdf Program Management (25%) The incumbent serves as the PCT program manager/supervisor and has delegated authority to oversee the day-to-day functioning for the PCT Program including the following: a. Fidelity to the recovery model and rehabilitation standards: The Supervisory Social Worker is responsible for ensuring that the staff of the PCT program adheres to the principles and practices of the mental health recovery model. The incumbent will see to it that staff are trained in evidence-based recovery services and promote staff's implementation of these services within the PCT program. The incumbent will ensure that program services meet accreditation requirements and are compliant with regulatory and accountability standards such as those set forth by CARF and Joint Commission. b. Design, implementation, and evaluation procedures: The Supervisory Social Worker will be responsible for overseeing the design, implementation, and evaluation of PCT services consistent with evidence-based best practices in psychiatric recovery and rehabilitation. Specifically, the incumbent will oversee the development of program activities, services, record-keeping, schedules, policies, evaluation procedures, marketing brochures, educational resources, etc. The incumbent will be responsible for initiating PCT goals and strategic plans and monitoring progress towards these ends. The incumbent will serve as the leader of the PCT treatment team and convene PCT staff meetings and other meetings to promote effective functioning of the PCT unit. c. Maintaining relationships: The Supervisory Social Worker will be responsible for marketing the PCT program to other programs, departments, and stakeholders and develop/maintain relationships with service line and supervisory staff. The incumbent will seek to identify internal and external customer needs and sets forth procedures to meet these needs. d. Ensuring competency of staff: The Supervisory Social Worker is responsible for identifying and monitoring the ongoing training needs of staff and making provisions for staff development and education. The incumbent will monitor the competency of staff, including state licensure and continuing education hours. The incumbent will complete staff performance evaluations, ensure that all staff adheres to professional standards and policy, and provide group and individual supervision to the multidisciplinary PCT team. e. Hiring of PCT staff: The Supervisory Social Worker is responsible for leading efforts to recruit and hire PCT staff. The incumbent will be responsible for convening interview and selection committees. f. Quality assurance: The Supervisory Social Worker will monitor the quality of services in the PCT program including factors such as efficiency, effectiveness, and timeliness. The incumbent will develop and monitor quality indicators and review workload data from encounters. The incumbent will track and modify as necessary staffing patterns and work assignments. The incumbent is also responsible for identifying gaps in the delivery of PCT services and taking corrective actions. Direct Patient Care (75%): The Supervisory Social Worker will oversee the referral process to the PCT program. The incumbent will be responsible for answering consults, conducting intakes and assessment procedures, and referring veterans to other PCT staff for appropriate services. The PCT Program Manager provides functional assessment, triage, brief intervention, education and consultative services regarding a wide range of mental health and behavioral medicine concerns. The Supervisory Social Worker uses population-based practice management strategies and maintains competences in the following core domains. a. Documentation skills: 1) Writes clear concise notes, generally ½-1 page long, with explicit impression, recommendations and plan 2) Notes document curbside consultation results 3) Notes are completed within 24 hours b. Administration: 1) Serves on Medical Center or Healthcare System, VISN, and/or National VA committees or task forces, as endorsed by supervisors. 2) Participates in support of OBVAMC and Mental Health administrative and performance improvement activities, e.g., by taking on assigned projects and serving on committees. 3) Completes required clinical and administrative documentation in a timely manner and in accord with governing regulations. c. Academic/Teaching/Training: 1) Supervises students in accord with training program policies and accrediting agency requirements. 2) Provides staff and student didactic training and consultation as requested in content areas of scholarly and/or clinical expertise. d. Research / Program evaluation May participate in program evaluation and/or research activities. Work Schedule: 8:00am-4:30pm, Mon-Fri Telework: Available, Ad Hoc Only Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Master's degree in Social Work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. Note: A doctoral degree in Social Work may NOT be substituted for the master's degree in Social Work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensed or certified by a state to independently practice social work at the advanced practice level which included an advanced generalist or clinical examination, unless they are grandfathered by the state in which they are licensed to practice at the advanced practice level (except for licenses issued in California, which administers its own clinical examination for advanced practice) and they must be able to provide supervision for licensure. Grade Determinations: In addition to the basic requirements stated above, the following qualification criteria must be met for each grade. The candidate's qualifications must clearly demonstrate the level of competence required for the grade. Experience/Education. One year of experience equivalent to the GS-12 grade level. Experience must demonstrate possession of advanced practice skills in a specialty area or in administration demonstrating progressively more professional competency and judgment. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as supervisory social workers must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, candidates must demonstrate all of the following KSAs: Ability to independently organize work, set priorities, and meet multiple deadlines. Skill in a range of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement. Ability to ensure provision of clinical social work services by supervised social workers. Ability to delegate authority, manage priorities, coordinate work, and follow up on pending issues to complete duties in an accurate and timely fashion. Ability to analyze organizational and operational problems, develop and implement solutions that result in efficient operations, and use data effectively to manage workload, quality, performance, and productivity within the service. Ability to provide staff training and development. Preferred Experience: Supervisory or managerial experience Physical Requirements: Light lifting/carrying (under 15lbs); Reaching above shoulder; Use of fingers; Both hands required; Walking (1 hours); Standing (1 hour); Repeated Bending ( 1 Hour); Ability for rapid mental and muscular coordination simultaneously; Near vision correctable at 13" to 16" to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in other; Hearing (aid may be permitted). Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-39 Social Worker Qualification Standard. This can be found in the local Human Resources Office.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Devonia Hilton
• Phone: 910-644-0147
• Email: [email protected]